The Rise of Virtual First Health Plans

Following a significant rise in virtual care during the pandemic, insurers see new opportunities to connect members with virtual first health plans that can expand access to care and help providers manage chronic disease. New offerings – including UnitedHealthcare's NavigateNOW – are providing 24/7 access to primary, behavioral and urgent care in a way that can help patients easily navigate the health system. Karen Silgen, vice president of virtual care at UnitedHealthcare, joins the Weekly Dose podcast to discuss the growing interest in virtual first health plans and the impact they can have for providers and consumers.