Understanding Users: The UX Podcast
79 episodes - English - Latest episode: about 2 months ago -How can organisations ensure they’re building digital products and services with users in mind? What challenges and opportunities does user-centred design present? User Research Lead Mike Green chats candidly with UX design and research professionals around the world.
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Episodes
62. How do you uncover the most compelling insights when interviewing your users?: Author Steve Portigal
March 04, 2024 19:40 - 1 hour - 92.6 MBSteve Portigal is an experienced user researcher who helps organisations to build more mature user research practices. He is principal of Portigal Consulting, and the author of two books: Doorbells, Danger, and Dead Batteries and Interviewing Users, the second edition of which is now out. He’s also the host of the Dollars to Donuts podcast. In this episode, Steve and I discuss the latest edition of his classic book 'Interviewing Users'. Some highlights from this episode: > 05:20 - How us...
61. What exactly is ’ResearchOps’? How can it help organisations to support research teams to understand their users better?: Julian Della Mattia @ Freelance ReOps Specialist
January 11, 2024 10:16 - 40 minutes - 49.9 MBJulian Della Mattia is a UX Researcher specialised in Research Operations. He helps companies of all sizes build their user research practices from scratch. In this episode he explains the ResearchOps function, when and how it can add value to product teams, and he shares his experiences of advising and working with organisations across Europe to elevate how they gather and action insights from their users. I hope you find something thought-provoking here to consider in the context of yo...
60. UX Brighton 2023 - Part 3: What did those attending UX Brighton 2023 take away from the event? - Attendees @ UXBrighton
December 13, 2023 22:02 - 9 minutes - 11.4 MBThis time I'm chatting with some of the attendees at UX Brighton 2023, themed around Creativity and Innovation. They share with me why they came to this year's event and what they have taken away from it. I hope you enjoy the episode and find something thought-provoking here to consider in your own work. Thanks for listening. Mike Green
59. How should design leaders recruit and manage teams working on AI-based products? Chris Reardon, former Head of Product Design, Responsible AI @ Meta (Part 4)
November 15, 2023 12:37 - 28 minutes - 38.7 MB"I think because of the gravitas of what AI can bring to the world in terms of social impact leaders have to be extremely humble...As a leader in this space, you have to kind of understand that you're going to have to hire people who aren't the typical employee. The other thing too - it's very important to the leadership team to hire a diverse group of people and I really mean diverse, because if you're designing for essentially the whole world, you need to represent the whole world on the t...
58. How can UX designers and researchers safeguard their careers with the arrival of AI? Chris Reardon, former Head of Product Design, Responsible AI @ Meta (Part 3)
November 08, 2023 12:24 - 20 minutes - 28.2 MB“If I think about five years from now, I would say that UX as we know it today will be radically changed....Things that deal with rote tasks are definitely going to be something of the domain of AI in the future.... [but] I think the space that we [as designers] work in is around intuition, empathy, emotion, and that's much much harder for AI. You know, it's a scary time for everyone, right? Everybody's a little nervous. But the reality is that a lot of what we do already is still very valua...
57. How will AI impact digital design as a discipline? And what role will ethics play? - Chris Reardon, former Head of Product Design, Responsible AI @ Meta (Part 2)
October 25, 2023 17:34 - 29 minutes - 39.2 MB“Design is really going to be the practice of ethics in AI...Designers bring into reality these esoteric concepts, and so while an ethicist sitting next to you is helpful in the sense that they can help you think about these things, the designer's role is actually going to be how you implement those things.. We will also start to build UX AI tools that will help us iterate at a much larger scale...So imagine being able to create numerous scenarios where you can test your model against them...
57. What role will ethics play in designing and building AI-based systems? - Chris Reardon, former Head of Product Design, Responsible AI @ Meta (Part 2)
October 25, 2023 17:34 - 29 minutes - 39.2 MB“Design is really going to be the practice of ethics in AI...Designers bring into reality these esoteric concepts, and so while an ethicist sitting next to you is helpful in the sense that they can help you think about these things, the designer's role is actually going to be how you implement those things.. We will also start to build UX AI tools that will help us iterate at a much larger scale...So imagine being able to create numerous scenarios where you can test your model against them...
56. How will AI change the make-up of digital design teams in the future? - Chris Reardon, former Head of Product Design, Responsible AI @ Meta (Part 1)
October 20, 2023 08:08 - 21 minutes - 29 MB“I think the biggest thing is that with AI, you are definitely going to create net new roles in the in the team that you had never thought of before. And there's not going to be a playbook for that, and the HR person and the recruiter is not going to know how to help you with that and you're gonna have to figure those things out together as a team…Design will be less about UI in the future and more about different methods of communicating…” Chris Reardon was formerly Head of Product Design,...
56. How will AI change the make-up of design teams in the future? - Chris Reardon, former Head of Product Design, Responsible AI @ Meta (Part 1)
October 20, 2023 08:08 - 21 minutes - 29 MB“I think the biggest thing is that with AI, you are definitely going to create net new roles in the in the team that you had never thought of before. And there's not going to be a playbook for that, and the HR person and the recruiter is not going to know how to help you with that and you're gonna have to figure those things out together as a team…Design will be less about UI in the future and more about different methods of communicating…” Chris Reardon was formerly Head of Product Design,...
55. UX Brighton 2023 - Part 2: What is happening at the intersection of creativity, innovation and AI in the design space? - The Speakers @ UX Brighton 2023
October 13, 2023 08:06 - 19 minutes - 23.6 MB"Something that's colliding is definitely that sense of artificial intelligence and particularly generative AI, and what that means for creativity... I'm much more in the kind of William Morris view of the world, I think we need more thinkers and crafts people. And my positive view of AI is that it will get rid of some of the drudge work we do and it will free up time for people to be more imaginative and more creative. As a result of that we can spend more time with the people we're trying ...
55. What is happening at the intersection of creativity, innovation and AI in the design space? - UX Brighton Part 2: The Speakers @ UX Brighton 2023
October 13, 2023 08:06 - 19 minutes - 23.6 MB"Something that's colliding is definitely that sense of artificial intelligence and particularly generative AI, and what that means for creativity... I'm much more in the kind of William Morris view of the world, I think we need more thinkers and crafts people. And my positive view of AI is that it will get rid of some of the drudge work we do and it will free up time for people to be more imaginative and more creative. As a result of that we can spend more time with the people we're trying ...
54. DX Leeds Part 3: The Attendees | How do you see AI impacting your job role? What insights did you take away from DX Leeds 2023?
October 04, 2023 07:13 - 7 minutes - 8.59 MB"Speak to your users directly and ask them specifically what their challenges are. That was that was probably the biggest takeaway [from today] for me.... I think, certainly in my [small business] sector we tend to assume rather than ask, and I think asking directly what users have feedback about, or reviewing how they how they use services or how they don't use services specifically, is really [important]." "I'm just really enjoying being around other digital professionals and being able t...
53. UX Brighton 2023 - Part 1: How can we learn to talk comfortably and knowledgeably about creativity and innovation? - Danny Hope, Founder @ UX Brighton
September 27, 2023 14:06 - 15 minutes - 18.1 MBDanny Hope is a Product Strategy Consultant and Founder of UX Brighton, a long-running annual one-day UX conference on the south coast of the UK. The theme of this year's event is Creativity and Innovation, and in this episode I chat with Danny about the kinds of talks attendees can expect and what learnings they can hope to take away to try out in their own work. "I've seen time and again the damaging effects on teams where innovation and creativity aren't recognised as important. I've ...
53. How can we learn to talk comfortably and knowledgeably about creativity and innovation? - UX Brighton Part 1: Danny Hope, Founder @ UX Brighton
September 27, 2023 14:06 - 15 minutes - 18.1 MBDanny Hope is a Product Strategy Consultant and Founder of UX Brighton, a long-running annual one-day UX conference on the south coast of the UK. The theme of this year's event is Creativity and Innovation, and in this episode I chat with Danny about the kinds of talks attendees can expect and what learnings they can hope to take away to try out in their own work. "I've seen time and again the damaging effects on teams where innovation and creativity aren't recognised as important. I've ...
52. DX Leeds Part 2: The Speakers | What practical tips can attendees at the Digital Experience Leeds 2023 live event expect to take away for their own work?
September 20, 2023 15:05 - 26 minutes - 32 MB"AI has existed for a long time. It's built into so many design tools that we use these days...It's just a case of exploring it, seeing what works for you and what doesn't - and obviously, getting a good understanding of, is this helping me or is it hindering me?" "In terms of AI, I don't know (and I don't want to know) how AI is going to affect people who write about funerals. Because you cannot replace that human empathy...I'm one of those content designers who doesn't like it and who rea...
51. DX Leeds Part 1: The power of in-person events & the perils of deploying AI without understanding user needs: Digital Experience Leeds live event - Andy Curry @ Lion+Mason
September 13, 2023 10:08 - 12 minutes - 16.6 MBAndy Curry is Managing Director of product and design agency Lion+Mason. L+M are returning this year to the Leeds Digital Festival, an open, collaborative celebration of digital culture in all its forms held across the city. In association with Leeds Building Society, L+M are hosting an informal in-person event to hear from leading specialists discussing some of the key digital challenges facing businesses - including how AI holds immense potential for enhancing product capabilities and ho...
50. AI / UX Shorts 7: Twenty minutes on...talking product design and gauging the importance of AI to your customers - Chrissy Fleming, Product Consultant & Erin Eisinger, Founder @ Four By North
September 06, 2023 08:09 - 18 minutes - 23 MB"We're not going to be replaced by AI, but we might be replaced by humans who know how to use AI." This is the final part in a series of bite-sized conversations with UX design and research leaders, recorded live at the UXDX conference in New York in May 2023. In this episode Chrissy Fleming, an independent product management consultant and Erin Eisinger, Founder and CEO of design studio Four By North, share their views on product management, approaching design problems in a user-centric w...
49. How can digital teams ensure organisations fully understand the value of a user-centred product design process?: Claire White @ Exscientia
August 30, 2023 10:30 - 35 minutes - 43.4 MBClaire White is Product Design Lead @ Exscientia, an AI-based Pharmatech research company. She shares with me her experiences of moving into the rapidly-evolving world of AI-powered Pharmatech, her views on the importance of rapid, ongoing prototyping when designing products, and why User-Centred Design is not just UX Design. Thanks for listening, and I hope you enjoy the episode. Mike Green
48. AI / UX Shorts 6: Ten minutes on...using AI to unlock the potential of facial analysis during user testing - John Crouch @ Entropik
August 21, 2023 13:18 - 10 minutes - 13.1 MB"This is an arms race and no one's taking their foot off the gas..." This is the sixth in a series of bite-sized conversations with UX design and research leaders discussing a range of topics, recorded live at the UXDX conference in New York in May 2023. In this episode John Crouch of Entropik shares his views on how a new generation of AI-based tooling can help us powerfully rethink, democratise and unlock the way product teams plan and conduct research with their users. He also refle...
47. How can design teams develop resilience when embedding user-centred design in digitally immature organisations?: Gerry Scullion @ The Human Centred Design Network
August 17, 2023 18:37 - 38 minutes - 47.2 MB“What would I say is, first of all, be kind to yourself because that stuff is hard...It’s not a case of just going in and dialling it in every day...You require a deeper set of resilient skills to be able to survive in those kinds of places, especially if you've come from a place where design is accepted, that could be from university or academia, whatever it is...You have to really figure out where the opportunities lie for you to play, to deliver value to both the customer and the business...
46. What role can technology play in managing the ever-increasing demands on healthcare around the world? - Ian Mulvany @ BMJ
August 02, 2023 09:51 - 44 minutes - 49 MBIan Mulvany is Chief Technology Officer at the British Medical Journal (BMJ). Join me for a fascinating conversation with a seasoned technology leader building innovative and empowering healthcare products. "Technology as it is configured today....we are still at the foothills of understanding [how] this is going to drive our future economies... There are still hundreds of millions of people to come to the web and so when we think about healthcare, the future demand on healthcare is going...
45. AI / UX Shorts 5: Ten minutes on...creating personas and using AI in user research - Megan Mathews @ Docusign
July 25, 2023 12:23 - 12 minutes - 15.4 MBThis is the fifth in a series of bite-sized conversations with UX design and research leaders discussing a range of topics, recorded at the UXDX conference in New York in May 2023. In this episode Megan Mathews, UX Research Lead at Docusign, discusses the challenges of deploying realistic and usable personas across organisations as part of the design process. We also - inevitably - discuss AI, and she shares her views how researchers can consider leveraging tools like ChatGPT to simplify an...
44. AI / UX Shorts 4: Twenty minutes on...designing accessible data visualisations - Kent Eisenhuth @ Google
July 03, 2023 19:12 - 20 minutes - 29.6 MBThis is the fourth in a series of bite-sized conversations with UX design and research leaders discussing a range of topics, recorded at the UXDX conference in New York in May 2023. In this episode author, speaker and Design Lead Kent Eisenhuth of Google shares his views on the importance of building diverse teams when designing and testing data visualisations, the potential for data 'sonification' to improve how we present users with data, and how AI might help designers make better choice...
44. AI / UX Shorts 4: 20 minutes on...designing accessible data visualisations - Kent Eisenhuth @ Google
July 03, 2023 19:12 - 20 minutes - 29.6 MBThis is the fourth in a series of bite-sized conversations with UX design and research leaders discussing a range of topics, recorded at the UXDX conference in New York in May 2023. In this episode author, speaker and Design Lead Kent Eisenhuth of Google shares his views on the importance of building diverse teams when designing and testing data visualisations, the potential for data 'sonification' to improve how we present users with data, and how AI might help designers make better choice...
43. AI / UX Shorts 3: 10 minutes on...harnessing AI to powerfully augment user research: Prayag Narula @ Marvin
June 29, 2023 14:44 - 10 minutes - 13.6 MBThis is the third in a series of bite-sized conversations with UX design and research leaders discussing a range of topics, recorded live at the UXDX conference in New York in May 2023. In this episode Prayag Narula of Marvin shares his views on how a new generation of AI-based tooling can help us powerfully rethink, democratise and unlock the way product teams plan and conduct research with their users. He also reflects on the role of AI more generally in the design space: where we are...
43. AI / UX Shorts 3: Ten minutes on...harnessing AI to powerfully augment user research - Prayag Narula @ Marvin
June 29, 2023 14:44 - 10 minutes - 13.6 MBThis is the third in a series of bite-sized conversations with UX design and research leaders discussing a range of topics, recorded live at the UXDX conference in New York in May 2023. In this episode Prayag Narula of Marvin shares his views on how a new generation of AI-based tooling can help us powerfully rethink, democratise and unlock the way product teams plan and conduct research with their users. He also reflects on the role of AI more generally in the design space: where we are...
42. How do we avoid the trap of creating endlessly homogeneous digital products?: Ian Pocock @ Transform
June 21, 2023 15:46 - 32 minutes - 44.3 MBIan Pocock is MD of Research & Service Design at Transform. In this wide-ranging discussion, Ian shares his views on how product teams should always maintain a diverse outlook to avoid falling into the trap of (re)creating homogenous products; we chat about the importance of maintaining an endlessly user-centred mindset; and he shares his experiences of using Lego within workshops as a way to powerfully unlock organisational hierarchies and democratise the design process. Finally, he play...
41. AI / UX Shorts 2: Ten minutes on...product management culture and tooling - Moshe Mikanovsky @ Bain Public
June 13, 2023 10:45 - 8 minutes - 11.2 MBThis is the second in a series of bite-sized conversations with UX design and research leaders discussing a range of topics, recorded live at the UXDX conference in New York in May 2023. In this episode Moshe Mikanovsky of Bain Public shares his thoughts on the importance of the right product management culture, and how product managers should go about choosing the tooling they use with their product teams. He also reflects on the role of AI in the design space: where we are with it and w...
41. AI / UX Shorts 2: 10 minutes on...product management culture and tooling - Moshe Mikanovsky @ Bain Public
June 13, 2023 10:45 - 8 minutes - 11.2 MBThis is the second in a series of bite-sized conversations with UX design and research leaders discussing a range of topics, recorded live at the UXDX conference in New York in May 2023. In this episode Moshe Mikanovsky of Bain Public shares his thoughts on the importance of the right product management culture, and how product managers should go about choosing the tooling they use with their product teams. He also reflects on the role of AI in the design space: where we are with it and w...
40. AI / UX Shorts 1: Ten minutes on...creating a scalable and reusable design system - Alex Wilson @ T Rowe Price
June 06, 2023 14:06 - 9 minutes - 11.9 MBThis is the first in a series of bite-sized conversations with UX design and research leaders discussing a range of topics, recorded live at the UXDX conference in New York in May 2023. In this episode Alex Wilson of T Rowe Price shares his experiences of working with a team to create an in-house design system, and the lessons they learned along the way. He also reflects on the role of AI in the design space: where we are with it and where we may be going..... Thanks for listening, an...
40. AI / UX Shorts 1: 10 minutes on...creating a scalable and reusable design system - Alex Wilson @ T Rowe Price
June 06, 2023 14:06 - 9 minutes - 11.9 MBThis is the first in a series of bite-sized conversations with UX design and research leaders discussing a range of topics, recorded live at the UXDX conference in New York in May 2023. In this episode Alex Wilson of T Rowe Price shares his experiences of working with a team to create an in-house design system, and the lessons they learned along the way. He also reflects on the role of AI in the design space: where we are with it and where we may be going..... Thanks for listening, an...
39. What can academic research tell us about the current and future state of Generative AI? - Conversations at CHI 2023 in Hamburg (Part 2)
May 24, 2023 12:43 - 45 minutes - 53.1 MBWhat is generative Artificial Intelligence (AI)? What aspects of generative AI are academics conducting cutting edge research currently investigating? How can UX researchers and designers apply lessons from this research in their own work? And should we learn to love or fear AI? In the second episode from the CHI2023 Human Computer Interaction conference in Hamburg, I chat in-person with five attendees about the event, their own research, and what the future may hold for generative AI...
38. What can academic research tell us about the current and future state of Generative AI? - Conversations at CHI 2023 in Hamburg (Part 1)
May 11, 2023 08:58 - 38 minutes - 45.8 MBWhat is generative Artificial Intelligence (AI)? What aspects of generative AI are academics conducting cutting edge research currently investigating? How can UX researchers and designers apply lessons from this research in their own work? And should we learn to love or fear AI? In the first of two episodes from the CHI2023 Human Computer Interaction conference in Hamburg, I chat in-person with five attendees about the event, their own research, and what the future may hold for genera...
37. UX podcasters in conversation: How can user research save organisations time, money and heartache? - Tina Ličková @ UX Research Geeks Podcast
April 27, 2023 19:49 - 49 minutes - 62.1 MBTina Ličková is a senior user researcher and strategist, and host of the UX Research Geeks podcast, where this conversation is also published. She originally began her career in marketing and later found her calling in User Experience. She co-founded and managed a service design studio that helped corporations as well as startups, and she has also led multidisciplinary teams, enabling them to build insight-driven products. This time, rather than just me asking the questions, Tina and I i...
36. Made in Kigali not California: How do you design a mobile technology solution for African users in an African context? - Peter Kariuki @ SafeMotos
April 17, 2023 16:12 - 34 minutes - 42.2 MBPeter Kariuki is a software engineer and entrepreneur, and the co-founder of the start-up SafeMotos, a motorcycle ride-sharing solution in Rwanda. He believes that technology can transform people’s lives and help solve Africa’s most pressing problems. In this episode, Peter and I talk about the context of digital design in Africa, how mobile phone coverage in Rwanda affected early design decisions within the SafeMotos app, and his belief in the importance of 'going out of your way' to user...
36. Kigali not California: Designing a mobile technology solution for African users in an African context - Peter Kariuki @ SafeMotos
April 17, 2023 16:12 - 34 minutes - 42.2 MBPeter Kariuki is a software engineer and entrepreneur, and the co-founder of the start-up SafeMotos, a motorcycle ride-sharing solution in Rwanda. He believes that technology can transform people’s lives and help solve Africa’s most pressing problems. In this episode, Peter and I talk about the context of digital design in Africa, how mobile phone coverage in Rwanda affected early design decisions within the SafeMotos app, and his belief in the importance of 'going out of your way' to user...
35. Will avatars ever replace human user researchers? - Rob Symes @ Fortell.ai
March 30, 2023 13:38 - 40 minutes - 50.9 MBIs there a way to enable a digital avatar to ask a user research questions in an exploratory or qualitative manner? One that elicits useful research insight that can be transcribed and analyzed in real time? If users are wary of the 'uncanny valley' of interacting with an avatar will they engage with it? And how smart can these things ultimately get? Rob Symes is CEO at Fortell.ai. In this episode he shares with me his digital career path as a serial entrepreneur and his founder journey so...
34. The CEO creating tooling for rapid, continuous UX research at scale - Axel Thomson @ Ribbon
March 16, 2023 14:01 - 32 minutes - 43.8 MBAxel Thomson is the CEO and Founder of Ribbon, a platform for rapid, continuous UX research that lets organisations do user interviews and in-product surveys in real time with customers, as they are actually using that organisation's website or apps. In this episode, Axel and I chat about his career pivot from product manager to digital start-up founder, and how the challenges he faced as a product manager recruiting the right users to research with at pace and at scale led to the genesis o...
33. The Conversion Rate Optimisation (CRO) Expert - Ihor Sokol @ Conversion Rate Store
February 21, 2023 15:57 - 45 minutes - 54.2 MBWhat's the best way to run an A/B test? How can you increase your customer conversion rate through UX research? What is funnel performance analysis? "If you listen to your users they will tell you what they want and then you have to be creative in.....the experience that generates value for them. This is what customer centricity is in my view - generating value so that users are willing to continue their engagement with you and continue their interaction. So qualitative analytics and UX re...
32. The CyberAttack Survivor - Alex Race @ APM Terminals / Maersk Shipping
February 03, 2023 08:39 - 42 minutes - 43.9 MBAlex Race is Head of Digital Customer Platforms at APM Terminals, part of Maersk group. Imagine that 3 months into a new role as Head of UX and Design within one of the world’s largest transportation and logistics companies your organisation gets attacked by international cyberterrorism. At a stroke, this takes out most of the company's IT infrastructure. The responsibility of rebuilding your digital customer channels in the aftermath falls to you. What do you do? Where do you even start?...
31. How product teams can deliver maximum benefit to their users - Conversations @ UXDX 2022, Dublin - Part 2
January 12, 2023 21:08 - 44 minutes - 55.8 MBIn the second episode recorded in-person at UXDX 2022 in Dublin, I chat in depth with six conference attendees from a broad spectrum of organisations to get them to reflect on the event, and hear more about why they came and what they will take away from it. We also discuss the challenges and opportunities they face in their own companies, and consider what in their view the future holds for User Experience as a discipline. Within this short episode there isn’t time to cover all the great ...
30.The Associate UX Director - Mihaela Dragici @ Volkswagen Digital Solutions - Conversations @ UXDX 2022, Dublin - Part 1
December 13, 2022 22:37 - 20 minutes - 24.7 MBMihaela Dragici is Associate Director at Volkswagen Digital Solutions. In this episode of Understanding Users, recorded in person at UXDX 2022 in Dublin, Mihaela and I discuss her work in an industry having to rapidly adapt to new challenges, and attempting to do that in an agile and digitally product-centric way. She reflects on why conferences like UXDX provide such a great opportunity to hear, exchange and learn from other organisations embarking on similar digital journeys, and we r...
29. The User Research Start-up Founder - Varun Murugesan @ Apple and Banana
November 22, 2022 14:00 - 50 minutes - 58.3 MB"I always say [to my clients] let's research together. I've never seen impactful research done in a silo or in a vacuum...So I say let's face it together. I have multiple strategies to get stakeholders involved. The closer they get to that direct research process I have found, the more value everyone gets and the minute you get them into the process and that lightbulb goes off: 'Okay, why in the heck are we not talking to people? Why are we not already doing this as a regular part of our prod...
28. How UX Design can solve the digital challenges of today - Leeds Digital Festival 2022 (Part 3 - The Agency)
November 04, 2022 14:08 - 27 minutes - 33.2 MB"The biggest [takeaway from the event for me] without question is around accessibility....Obviously we're used to the term 'accessibility'...in terms of...the technical standards..., things like screen readers [they] might need to use. But actually, it can be all kinds of things. It can be an empathy for someone's mental health. It could be someone with RSI, and actually starting to understand what good design for everyone actually means. And that seems to be a big challenge for businesses a...
27. Designing and building better digital public services - The SD in Gov Conference - Scotland, September 2022 (Part 3 - The Attendees)
October 19, 2022 15:00 - 29 minutes - 35.9 MB"I love the fact that it's very much a peer-to-peer conference, that people are really transparent about sharing their learnings, their thoughts, and their experiences.... Everyone's incredibly friendly and open and really willing to engage and talk. It's a really nice place to 'temperature-check' what's going on [amongst] people who are delivering public sector services: what's on their mind, what are they thinking about..." Reflections from an attendee at SD in Gov 2022. In the third ...
26. Designing and building better digital public services - The SD in Gov Conference - Scotland, September 2022 (Part 2 - The Keynotes)
October 10, 2022 21:09 - 26 minutes - 32.9 MB"There's so much hard work we need to do just to keep on ploughing through the To-Do list of digital, like making more [public] services that work in better ways [and] fixing the data that sits underneath - we sometimes talk about 'fixing the plumbing' ....And that's essentially the plan for government for the next few years...But what I wanted to do is look further ahead, because I think... there's actually some more exciting things about how we take the the business models of the Internet ...
25. How User Experience Design can successfully solve the digital challenges of today - Leeds Digital Festival 2022 (Part 2 - The Attendees)
October 04, 2022 12:38 - 14 minutes - 15.1 MB"My takeout from today is that you really need to listen to your users and do your research, and do regular research and get testing.... Because it's been quite obvious and apparent to me today that if that doesn't happen and you *think* you know your audience and you *think* you know the product that your users need, big mistakes can happen...": A comment from one event attendee. This is the second of a three part mini-series of episodes about the recent Lion+Mason event at the Leeds Digit...
25. How UX Design can solve the digital challenges of today - Leeds Digital Festival 2022 (Part 2 - The Attendees)
October 04, 2022 12:38 - 14 minutes - 15.1 MB"My takeout from today is that you really need to listen to your users and do your research, and do regular research and get testing.... Because it's been quite obvious and apparent to me today that if that doesn't happen and you *think* you know your audience and you *think* you know the product that your users need, big mistakes can happen...": A comment from one event attendee. This is the second of a three part mini-series of episodes about the recent Lion+Mason event at the Leeds Digit...
24. How UX Design can solve the digital challenges of today - Leeds Digital Festival 2022 (Part 1 - The Speakers)
September 20, 2022 09:12 - 20 minutes - 26.3 MBUnderstanding Users is at the Leeds Digital Festival 2022! Returning for its 7th year, the festival is an open, collaborative celebration of digital culture in all its forms and hosts a two-week line-up of world class tech content in September to showcase the city’s dynamic and growing digital sector. In this short episode I'm talking to the speakers at an event entitled: 'How User Experience Design can successfully solve the digital challenges of today', taking place on 26 September. This...
24. How User Experience Design can successfully solve the digital challenges of today - Leeds Digital Festival 2022 (Part 1 - The Speakers)
September 19, 2022 07:31 - 20 minutes - 26.3 MBUnderstanding Users is at the Leeds Digital Festival 2022! Returning for its 7th year, the festival is an open, collaborative celebration of digital culture in all its forms and hosts a two-week line-up of world class tech content in September to showcase the city’s dynamic and growing digital sector. In this short episode I'm talking to the speakers at an event entitled: 'How User Experience Design can successfully solve the digital challenges of today', taking place on 26 September. This...