How to Treat Your Customers Like Rockstars

Your customer is your company’s most valuable asset. We all know this. But sometimes – especially when you’re not on the front lines of sales or customer support – it can be easy to lose sight of who you’re truly working for. Not everyone on your team can design a product, sell licenses or write code, but everyone can work in a way that positively impacts customers.

 

In today’s episode, I speak with Melinda Holmes, a seasoned Customer Experience Consultant.  Melinda has had a career in Customer Experience for +20 years, where she has learned to understand the foundations needed to effectively manage and build successful customer experiences. Her focus is on giving solutions to save money and earn more revenue by creating processes to increase customer retention rather than pricey ads and exhausting promotions.

 

In nutshell, we speak about:

 

Melinda’s background and what she currently does. What phenomenal customer service looks like. How automation significantly improves your customers’ experience.  The common customer experience missteps that Melinda has come across. Why you should ask for feedback from your current clients.

… and so much more!

 

Connect with Melinda: 

 

 Website: https://www.abovethelead.com/