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Newsday: Conversational AI, Patient Portals, and Navigating ROI with Scott D'Entremont
This Week Health: Newsroom
English - July 08, 2024 04:00 - 21 minutes - 19.8 MB - ★★★★★ - 5 ratingsMedicine Health & Fitness Technology health it healthcare technology cio cmio interoperability news Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
July 8, 2024: Scott D'Entremont, Chief Revenue Officer at Parlance, joins Bill for the news. They explore the persistent preference for voice communication among patients despite advancements in AI chatbots, asking if the healthcare system is ready to embrace generative AI for improving patient experiences. The conversation delves into the challenges of integrating new technologies with existing systems, questioning how healthcare can balance automation and personalization. The discussion also highlights the significant investments in patient portals and whether they meet consumer demands, prompting reflection on the true ROI of these technologies. As they consider the impact of AI on administrative tasks and patient journeys, they invite listeners to ponder: Are we fully leveraging AI to enhance efficiency, or are we underestimating its potential?
Key Points:
00:31 Conversational AI in Healthcare02:01 Challenges and Solutions in Call Centers04:00 Generative AI in Communication11:36 Future of AI in Healthcare and ConclusionNews articles:
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