Leadership Lessons from the FDNY post 9/11

The FDNY could have defiantly restored itself to pre-9/11 operation. It could have sought comfort and triumph in pulling the old FDNY through the crucible of 9/11 and the days immediately following. Instead, FDNY leadership led the FDNY in looking at itself and in converting a tragedy of the very first order into an occasion for learning and changing, for preparing for an expanded role in an unknown future.
So many great lessons, we explore some of them on Today's Show.
FTA
“There were a couple of hundred firefighters at the time. There’s anger, there is shock, there’s sadness. Every range of emotion just existed there,” recounted Chief of Department Peter Hayden (retired). “It was bad, believe me. I knew we were in a lot of trouble, but we stayed calm.”
Chief Hayden climbed atop a battered fire truck in the plaza. He wore the white helmet of a chief. He removed his jacket and exposed the white shirt that also identified him as a chief. A lieutenant handed him a megaphone.
Chief Hayden spoke above the cacophony and the carnage to the throng of milling firefighters, “Let’s have a moment of silence for those we lost today,” he said. Hundreds of firefighters stopped, removed their helmets, and went silent. “I just calmed everybody down. I just held [my helmet].” After perhaps two minutes, Chief Hayden said, “All right, we’re going to move forward here, we got work to do…Company officers come forward…We’re going to form up search teams… We’re going to give assignments out.”
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#healthcare #healthIT #cio #cmio #chime #himss
https://hbr-org.cdn.ampproject.org/c/s/hbr.org/amp/2021/09/how-the-new-york-fire-department-changed-after-9-11 (https://hbr-org.cdn.ampproject.org/c/s/hbr.org/amp/2021/09/how-the-new-york-fire-department-changed-after-9-11)

The FDNY could have defiantly restored itself to pre-9/11 operation. It could have sought comfort and triumph in pulling the old FDNY through the crucible of 9/11 and the days immediately following. Instead, FDNY leadership led the FDNY in looking at itself and in converting a tragedy of the very first order into an occasion for learning and changing, for preparing for an expanded role in an unknown future.

So many great lessons, we explore some of them on Today's Show.

FTA

“There were a couple of hundred firefighters at the time. There’s anger, there is shock, there’s sadness. Every range of emotion just existed there,” recounted Chief of Department Peter Hayden (retired). “It was bad, believe me. I knew we were in a lot of trouble, but we stayed calm.”

Chief Hayden climbed atop a battered fire truck in the plaza. He wore the white helmet of a chief. He removed his jacket and exposed the white shirt that also identified him as a chief. A lieutenant handed him a megaphone.

Chief Hayden spoke above the cacophony and the carnage to the throng of milling firefighters, “Let’s have a moment of silence for those we lost today,” he said. Hundreds of firefighters stopped, removed their helmets, and went silent. “I just calmed everybody down. I just held [my helmet].” After perhaps two minutes, Chief Hayden said, “All right, we’re going to move forward here, we got work to do…Company officers come forward…We’re going to form up search teams… We’re going to give assignments out.”

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#healthcare #healthIT #cio #cmio #chime #himss

https://hbr-org.cdn.ampproject.org/c/s/hbr.org/amp/2021/09/how-the-new-york-fire-department-changed-after-9-11