The interview – Irina Poddubnaia
TLF Gems
English - January 20, 2023 11:58 - 50.9 MBBusiness customer experience insight satisfaction nps survey research loyalty Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
In this episode we feature an interview between Stephen and Irina Poddubnaia of Trackmage, a company which specialises in helping E-commerce organisations with their “post purchase experience” — delivery tracking, communication, and reviews. Stephen and Irina talk about the missed opportunities in post-purchase communications, why organisations value new customers over existing customers, and where customer journeys begin… Continue reading The interview – Irina Poddubnaia
In this episode we feature an interview between Stephen and Irina Poddubnaia of Trackmage, a company which specialises in helping E-commerce organisations with their “post purchase experience” — delivery tracking, communication, and reviews.
Stephen and Irina talk about the missed opportunities in post-purchase communications, why organisations value new customers over existing customers, and where customer journeys begin and end.
Thanks to www.podcagent.com for arranging the interview.
https://tlf-public-assets.s3.eu-west-2.amazonaws.com/podcasts/Ep59+-+IrinaPodubnaia.mp3