Moving the Needle on Patient Satisfaction without Adding to Provider Burnout
TKG PACT Executive Briefings - 3-Minute Market Insights
English - February 04, 2021 01:00 - 29 minutes - 20.2 MB - ★★★★★ - 2 ratingsMedicine Health & Fitness healthcare pharma voice triple aim biotech health management insights Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
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Moving the Needle on Patient Satisfaction without Adding to Provider Burnout
In today's episode, we explore patient experience, especially during the COVID-19 pandemic, and the impact that is having on providers and clinical teams. Our research on patient satisfaction, interestingly, revealed that many clinical teams don’t understand what patients really want when it comes to meeting their expectations.
We also discuss the 2020 Medscape National Physician Burnout and Suicide Report, which documented a burnout rate of about 43% among physicians, and how this might affect the patient experience.
In our final segment, we talk about ways that business partners to clinical teams can help reduce some of the stresses facing providers.