Rolf Taylor describes himself as a Lover of Audio, Tinkerer, Broadcast Engineer, Support Engineer and Product Manager, Telco Guru, and Researcher and Writer. As Rolf’s longtime friend, Kirk Harnack can attest to each of those appellations. Rolf joins us on this “Festivus” episode of TWiRT, though we spend most of our time on making product usage and support better, and just a few minutes on the “airing of grievances”.