Marc Stickdorn and Adam Lawrence 'A Service Design 360'

The Human Centered Design Podcast (Premium)

English - September 25, 2018 05:00 - 46 minutes - ★★★★★ - 15 ratings
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Previous Episode: Sarah Drummond ‘Kick-starting a design revolution’

Next Episode: Frank Long 'Designing a Design Culture to empower richer social outcomes'

Hello and welcome to another episode of this is HCD. I'm your host Chi Ryan and Aussie designer, living in working in New York City. In this episode, I'm catching up with Marc Stickdorn and Adam Lawrence, co-authors of the cult service design books. This is Service Design Thinking and more recently This is Service Design Doing. If you aren't familiar with either of the books, we'll put the links into the show notes for this episode.

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This is Service Design Thinking book

This is Service Design Doing book

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Marc on Twitter
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More than Metrics
Experience Fellow
Smaply
Work Play Experience