The Importance of Keeping Up With Customer Needs
ThinkEnergy
English - October 21, 2019 05:00 - 27 minutes - 24.7 MB - ★★★★★ - 1 ratingTechnology electricity communications emerging energy energysector innovations technologies Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
So what exactly does the Chief Customer Officer do? From identifying the customer’s needs, to enhancing communication through chat bots and AI technology, Hydro Ottawa’s CCO, Julie Lupinacci, oversees all the organization’s customer related projects. In today’s episode, Julie gives us an inside look at the evolving world of customer relations, and how she leads Hydro Ottawa in keeping up with the consumer.
Have a question for Julie? Contact her by email at [email protected]
Links:
https://hydroottawa.com/ https://hydroottawa.com/about/governance/executive-management-team https://www.linkedin.com/pulse/know-your-brands-value-julie-lupinacci/---
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