Customer Experience Challenges During COVID19 with Annette Franz - CEO, CX-Journey Inc.

The Thrifty Marketer Podcast

English - August 30, 2020 03:39 - 42 minutes - 39.4 MB - ★★★★★ - 4 ratings
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Previous Episode: The Logical Indian Story with Abhishek Majumdar, CEO & Co-founder

Next Episode: Social Selling 101 with Sudhir Kumar - Marketing Director, Origin Growth

In this episode, I chatted with Annette Franz, CEO, and Co-founder of CX-Journey Inc.

Topic: Customer Experience Challenges during COVID19

Every organization is struggling with delivering the best experience for their customers during this pandemic. Annette shared her perspective on how organizations can still deliver a good experience to their customers by focusing on them effectively.

Discussion Topics

How organizations can make CX their key differentiator now? Annette's advice to organizations for delivering an optimal CX The role of employee engagement and morale on CX during tough times like these Specific use cases of Digital Transformation on CX And more.

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