I asked Charles Leichtweis, who wrote a wonderful book The Power of Respect in Business, to share his thoughts on respect – what it is and isn’t, how to listen longer, why respect influences relationships and results, what he learned writing a book.

 

7:01 – “if you ‘listen longer’ you may find by the end it will be different than you assumed in the beginning…it’s a very powerful way to connect with people, to be present and available.”

 

7:35 – “…if you’re right now, you’ll be right later.”

 

17:12 – “…I screamed out loud… he stopped…I started yelling… he asked me ‘do you respect me?’… I was taken aback and said yes… (with that question he) diffused the situation.”

 

21:32 – “The goal is results… the relationship between respect and results is not a 50/50 but 100/100 relationship…”

 

22:02 – “You can’t lead people or direct them on results unless you have the relationship with them to do that.”

 

25:38 – “Tell it as a story.”