Growth Inflection Points – Personal & Business

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Jay Messner has built several businesses and helps clients improve theirs. Here we talk about inflection points, causes of failures and reasons for getting stuck, what skills can be taught or developed, vs. having to be recruited, and how to jump through inflections points by creating “trust, clarity, and alignment.”

5:04 – “organizations need to have some sense of stable foundation (operationally, culturally, financially) on which to build, especially in rapid growth… when you hit speed bumps and those foundations are not reasonably stable, lots of bad things can happen.”

9:00 – on feeling stuck and why it happens: “Fear, fear of change, fear of failure… what if we lose the client…”

11:17 – on inflection points in life and business: “a pattern of businesses of similar maturity or revenue size… encountering common pain at similar times… and an inflection point implies that you can choose many different directions… as you encounter pain, or you’re stuck… where you need to do something different, not just a little different but meaningfully different in order to break through.”

14:21 – “It’s never a fast easy fix, it’s a commitment to continuously making the right choice… being willing to mess up, having healthy dynamics in the decision-making team, it’s a pretty repeatable process.”

16:21 – “Different people accept help more (or less) easily… it’s best to give them a really accurate picture of what the experience (of creating change) is going to be like, and make sure they’re ready for it.”

28:25 – on trust, clarity, alignment as a framework for road-mapping and checking progress: “understanding those three buckets is mission critical for a high performing team…. Trust is both relationally, and ‘I can count on you professionally’… Clarity is about knowing where we’re going at a corporate level, but also at a human level, ‘what’s expected of me and everyone around me’… Alignment: are we all bought in to the things we agreed to?”

You are welcome to reach out to Jay by emailing him at [email protected].

Always growing.

Benno Duenkelsbuehler

CEO & Chief Sherpa of (re)ALIGN

[email protected]