The Better Together: Customer Conversations Podcast
100 episodes - English - Latest episode: about 2 months ago - ★★★★★ - 14 ratingsBetter Together: Customer Conversations – a series where customers, partners, and thought leaders discuss solving business challenges with SAP Business Technology Platform. Hear from your peers and join in the inspiring conversations.
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Episodes
HomeMade creates a self-service elder care solution because there’s no place like home (for Customer Experience and Financial Management)
March 02, 2024 06:26 - 19 minutes - 45.4 MBHear about their journey to rapidly disrupt home-based eldercare by removing the heavy lifting between service providers, customers, and the government. Tamara McCleary, CEO of Thulium, sat down with Laura Westhorpe, General Manager at HomeMade, and Selim Ahmed, Managing Director at Bourne Digital, part of Accenture, to discuss how HomeMade built a better solution for qualifying citizens who want to stay in their home instead of a care facility.
Blue Diamond cultivates digital transformation across their supply chain, from field to fruition (for Digital Supply Chain)
December 01, 2023 01:53 - 18 minutes - 21.7 MBHear about their journey to innovate across the business, internally and externally, to create a seamless end-to-end solution that can forecast and flex to avoid disruptions. Tamara McCleary, CEO of Thulium, sat down with Blue Diamond Growers’, Steven Birgfeld, VP of Information Technology and Services, to discuss the global and business reasons that necessitated change for the world’s largest almond business so they could better serve the co-op and the customers.
The power of combining technology with purpose to aide humanity
October 18, 2023 16:48 - 27 minutes - 31.4 MBHear how EY made it their mission to rapidly build a mobile app that helps connect countless Ukrainians arriving in Poland with the resources they need to survive. Tamara McCleary, CEO of Thulium, talks with EY guests Axel Janz, Global Head of SAP Products and Innovations; Anne Sawyer Shields, Supporting next generation and Accelerating Environmental Sustainability leader Global Corporate Responsibility; and Oktavian Wagner, Head of CT Innovation, Technology, and Architecture who offer ins...
The EY Emergency Response Application (EY ERA) connects Ukrainian refugees with relief aid
October 18, 2023 16:48 - 27 minutes - 31.4 MBHear how EY made it their mission to rapidly build a mobile app that helps connect countless Ukrainians arriving in Poland with the resources they need to survive. Tamara McCleary, CEO of Thulium, talks with EY guests Axel Janz, Global Head of SAP Products and Innovations; Anne Sawyer Shields, Supporting next generation and Accelerating Environmental Sustainability leader Global Corporate Responsibility; and Oktavian Wagner, Head of CT Innovation, Technology, and Architecture who offer ins...
Bank Degroof Petercam’s mobility app for people and the planet
September 11, 2023 18:13 - 21 minutes - 24.2 MBBank Degroof Petercam shares how they're caring for their employees by alleviating commuting-associated stress and incentivizing sustainable transportation alternatives while also streamlining HR processes. Timo Elliott, VP and global innovation evangelist at SAP, talks with guests from Bank Degroof Petercam, Guy Spitaels, Head of HR Service Center, Payroll & Systems and Kira Zouboff, HR Business Analyst, as well as Bert Van Bree, Solution Architect, Flexso Digital focused on employee comm...
Bank Degroof Petercam’s mobility app for people and the planet (for HR)
September 11, 2023 18:13 - 21 minutes - 24.2 MBBank Degroof Petercam shares how they're caring for their employees by alleviating commuting-associated stress and incentivizing sustainable transportation alternatives while also streamlining HR processes. Timo Elliott, VP and global innovation evangelist at SAP, talks with guests from Bank Degroof Petercam, Guy Spitaels, Head of HR Service Center, Payroll & Systems and Kira Zouboff, HR Business Analyst, as well as Bert Van Bree, Solution Architect, Flexso Digital focused on employee comm...
The National Hockey League builds a sustainability platform #FTW
July 19, 2023 16:53 - 22 minutes - 25.3 MBHear how NHL Venue Metrics is helping to reduce the league’s environmental impact. The platform leverages SAP technology to protect the places where we live, work, and play. Guest host Ragunath Ramanathan, Chief Revenue Officer, SAP BTP, talks with Omar Mitchell, Vice President of Sustainable Infrastructure and Growth Initiatives at the NHL, to discuss why the NHL is dedicated to environmental stewardship. With the help of NHL Venue Metrics, they can measure and analyze the carbon footprin...
The National Hockey League Builds a Sustainability Platform #FTW
July 19, 2023 16:53 - 22 minutes - 25.3 MBHear how NHL Venue Metrics is helping to reduce the league’s environmental impact. The platform leverages SAP technology to protect the places where we live, work, and play. Guest host Ragunath Ramanathan, Chief Revenue Officer, SAP BTP, talks with Omar Mitchell, Vice President of Sustainable Infrastructure and Growth Initiatives at the NHL, to discuss why the NHL is dedicated to environmental stewardship. With the help of NHL Venue Metrics, they can measure and analyze the carbon footpr...
Watco builds a future-proof financial core for the entire business and beyond (for Financial Management and Supply Chain)
May 03, 2023 17:13 - 22 minutes - 25.9 MBHear how Watco created a cloud-centric financial solution that scales as the company grows and contributes to its sophisticated supply chain services. Tamara McCleary, CEO of Thulium, talks with our guests from Watco, Andy Nielsen, Senior VP of Finance and Accounting, and Corey Corrick, VP of Applications. This episode covers the state of transportation services and how Watco is transforming its business with enhanced analytics and planning for the short- and long-term so that the company ...
Stripe delivers a digital-first financial infrastructure platform for millions of companies
April 04, 2023 16:00 - 23 minutes - 31.8 MBHear how Stripe is disrupting the traditional financial services industry through digital innovation and seamless integration Tamara McCleary, CEO of Thulium, talks with our guests from Stripe, Ralph Ramos, Partner Solutions Engineer, and Adi Cosma, Integration Engineer, about the digitalization of financial services and what that means to millions of Stripe customers and economies worldwide.
Petrobras builds a mobile app for employee safety, engagement, and sustainability (for Cloud ERP and Digital Supply Chain)
February 23, 2023 17:00 - 14 minutes - 20 MBLearn how Petrobras is creating a safer working environment while providing energy that drives prosperity in an ethical, safe, and competitive way. Tamara McCleary, CEO of Thulium, talks with Marcio Magalhaes, IT structuring projects general manager at Petrobras, about how a human-centered app will continue to further the company's safety and environmental goals.
The San Francisco 49ers redefine the stadium experience for over 70,000 fans (for Customer Experience)
January 19, 2023 11:00 - 16 minutes - 22.6 MBHear how the 49ers create next-level fan services by optimizing game-day data across concessions, retail, entry gates, parking, and more. Tamara McCleary, CEO of Thulium, talks with Noele Crooks, director of business intelligence and CRM for the San Francisco 49ers, to discuss how technology is making a real-time difference for the 49er faithful.
KWS helps global sugar beet farmers grow their businesses (for Cloud ERP and Customer Experience)
December 15, 2022 11:00 - 24 minutes - 33.9 MBHear how KWS digital transformation is improving the global sugar beet crop. Their robust analytics are helping fuel people, livestock, and vehicles worldwide. Tamara McCleary, CEO of Thulium, talks with guests from KWS SAAT SE & Co. KGaA, Thomas Günther, expert hub lead, SAP basics and Dr. Priyanka Parvathi, market analyst – business development, business unit sugarbeet, to discuss how KWS optimized data management is helping the supply chain.
PwC helps businesses evaluate their climate impact (for Digital Supply Chain)
October 03, 2022 08:00 - 31 minutes - 42.7 MBLearn how PwC combines its risk assessment expertise with customer data to provide deep insights that help organizations assess their climate change risks and opportunities. Tamara McCleary, Thulium CEO, talks with Gunther Dütsch, partner, PwC Germany, and David Jensen, digital transformation coordinator, UN Environment Programme, to discuss why data and digital technologies are essential for organizations navigating climate change.
Team Liquid leverages powerful data analytics to become an esports legend
August 16, 2022 11:00 - 23 minutes - 31.8 MBTeam Liquid transforms the perception of data analysis by using it to train players and plan strategies for competitions where ultra-elite gamers vie for titles and millions in prize money. Tamara McCleary, CEO of Thulium, meets with Mike Milanov, chief business development officer of Team Liquid, to discuss the thriving world of esports and how advanced analytical insights are changing the landscape.
Taronga’s app improves employee experiences and wildlife conservation
July 19, 2022 14:00 - 24 minutes - 23 MBTimo Elliott, VP and global innovation evangelist at SAP, talks with Mark Kemp, Project Manager, IT Team, Taronga Conservation Society Australia, and David Jensen, Coordinator Digital Transformation Programme, UN Environment Programme, to discuss the invaluable and inevitable intersection of conservation, sustainability, and digital innovation.
Taronga’s app improves employee experiences and wildlife conservation (for HR and Cloud ERP)
July 19, 2022 14:00 - 24 minutes - 23 MBTaronga Conservation Society Australia shares its digital innovation journey and Stax Staff experience app, essential to executing its vision and strategic goals across the entire organization. Timo Elliott, VP and global innovation evangelist at SAP, talks with Mark Kemp, project manager, IT team, Taronga Conservation Society Australia, and David Jensen, coordinator digital transformation, UN Environment Programme, to explore the invaluable and inevitable intersection of conservation, sus...
Centrica helps its customers sell excess renewable energy
June 16, 2022 12:00 - 20 minutes - 17.9 MBTimo Elliott, VP and Global Innovation Evangelist at SAP, talks with Serdar Simsekler, Head of SAP Technology (Strategy and Architecture), Centrica, as well as Helen Mallett, Head of Digital Enterprise Service Delivery, UK/I Home, British Gas, about the energy landscape.
Centrica helps its customers sell excess renewable energy (for Digital Supply Chain and Customer Experience)
June 16, 2022 12:00 - 20 minutes - 17.9 MBLearn how Centrica is helping customers achieve net-zero emissions by 2050 with microgeneration as well as achieving its own net-zero emissions goals by 2045. Timo Elliott, VP and global innovation evangelist at SAP, talks with Serdar Simsekler, head of SAP technology (strategy and architecture), Centrica, as well as Helen Mallett, head of digital enterprise service delivery, UK/I Home, British Gas, about the energy landscape.
Centrica creates a cloud solution to manage and promote sustainable energy
June 16, 2022 12:00 - 20 minutes - 17.9 MBTamara McCleary, CEO of Thulium, talks with Serdar Simsekler, Head of SAP Technology (Strategy and Architecture) at Centrica, and Helen Mallett, Head of Digital Enterprise Service Delivery, UK/I Home, about the energy landscape.
Schnellecke Logistics brings insight and analytic intelligence to the automotive industry
May 18, 2022 12:00 - 21 minutes - 19.7 MBTamara McCleary, CEO of Thulium, and Karsten Keil, Member of the Management Board (Vice President Group IT & Digitalization), Schnellecke Logistics, discuss Schnellecke’s innovation journey.
Schnellecke creates a digital control tower for end-to-end transparency (for Digital Supply Chain)
May 18, 2022 12:00 - 21 minutes - 19.7 MBLearn how a digital control tower serves Schnellecke customers and employees alike by monitoring logistics processes for a new level of customer service. Tamara McCleary, CEO of Thulium, and Karsten Keil, member of the management board (VP group IT & digitalization), Schnellecke Logistics, discuss Schnellecke’s innovation journey.
Royal Greenland develops a trio of apps to serve the triple bottom line
March 17, 2022 10:00 - 37 minutes - 38.5 MBTamara McCleary, CEO of Thulium, and Lars Bo Hassinggaard Jensen, Corporate IT Manager for Royal Greenland, discuss the win-win-win as companies realize their value is more than their product, it’s also their process fueled by their purpose, as with Royal Greenland.
Royal Greenland develops a trio of apps to serve the triple bottom line (for Digital Supply Chain)
March 17, 2022 10:00 - 37 minutes - 38.5 MBExplore how fast, friendly apps drive Royal Greenland’s digital transformation. The fishing company is not only creating rapid value for its fishers and strengthening regulatory relationships, but also supporting social, environmental, and financial sustainability. Tamara McCleary, CEO of Thulium, and Lars Bo Hassinggaard Jensen, corporate IT manager for Royal Greenland, discuss the win-win-win situation that comes from realizing that business value is more than the product ‒ it’s also th...
Technology for transparency - sea to fisher to table
March 17, 2022 10:00 - 37 minutes - 38.5 MBTamara McCleary, CEO of Thulium, and Lars Bo Hassinggaard Jensen, Corporate IT Manager for Royal Greenland, discuss the win-win-win as companies realize their value is more than their product, it’s also their process fueled by their purpose, as with Royal Greenland.
energyOS leads the future of sustainable energy use with a data-driven platform (for Customer Experience)
March 16, 2022 23:56 - 26 minutes - 23.5 MBThe SAP industry cloud energyOS solution, eOS, helps utility providers create dynamic products & services so their mass-market residential and SME enterprise customers can more easily transition to clean and decentralized energy while gaining more financial efficiency. Timo Elliott, VP and global innovation evangelist at SAP, and Stephen Kubicki, the CEO of energyOS, discuss the evolution of the traditional energy utilities landscape as well as the opportunities that exist in clean, decen...
energyOS leads the future of sustainable energy use with a data-driven platform
March 16, 2022 23:56 - 26 minutes - 23.5 MBTimo Elliott, VP and global innovation evangelist at SAP, and Stephen Kubicki, the CEO of energyOS, discuss the evolution of the traditional energy utilities landscape as well as the opportunities that exist in clean, decentralized energy, and how eOS is leading the transition.
The San Jose Sharks unify their data to bring their A-game to fans
January 11, 2022 11:00 - 24 minutes - 25.5 MBTimo Elliott, VP and global innovation evangelist at SAP, and Neda Tabatabaie, Vice President, Business Analytics & Technology at San Jose Sharks, discuss why it’s essential to make customer data a priority. Neda shares how their data-driven strategy has improved the marketing and fan experiences
The San Jose Sharks unify their data to bring their A-game to fans (for Customer Experience and Cloud ERP)
January 11, 2022 11:00 - 24 minutes - 25.5 MBThe spectator experience defines a large part of any sporting event’s success. Join us to hear how the San Jose Sharks turned to their data to keep fans entertained and engaged, by meeting their needs, end-to-end. Timo Elliott, VP and global innovation evangelist at SAP, and Neda Tabatabaie, VP, business analytics & technology at San Jose Sharks, discuss why it’s essential to make customer data a priority. Neda shares how their data-driven strategy has improved the marketing and fan exper...
How data can deliver a superior B2C experience
January 11, 2022 11:00 - 24 minutes - 25.5 MBTimo Elliott, VP and global innovation evangelist at SAP, and Neda Tabatabaie, Vice President, Business Analytics & Technology at San Jose Sharks, discuss why it’s essential to make customer data a priority. Neda shares how their data-driven strategy has improved the marketing and fan experiences
Better Together: Customer Conversations #14 : The San Jose Sharks unify their data to bring their A-game to their fans
January 11, 2022 11:00 - 24 minutes - 25.5 MBTamara McCleary, CEO of Thulium, and Neda Tabatabaie, Vice President, Business Analytics & Technology at San Jose Sharks, discuss why it’s essential to make customer data a priority. Neda shares how their data-driven strategy has improved the marketing and fan experience.
Heidelberg University Hospital leverages data to save lives amidst a pandemic
November 22, 2021 12:00 - 28 minutes - 26.2 MBTamara McCleary, CEO of Thulium, Prof. Dr. Norbert Frey, medical director of the Department of Cardiology, Angiology, and Pneumology at Heidelberg University Hospital, and Michael Byczkowski, global VP and head of Healthcare Industry at SAP, discuss how technology is driving medical data management and healthcare logistics.
Better Together: Customer Conversations #13: Heidelberg University Hospital leveraged data to save lives amidst a pandemic
November 22, 2021 12:00 - 28 minutes - 26.2 MBIn this episode, Tamara McCleary, CEO at Thulium, sits down with Prof. Dr. Norbert Frey, Medical Director, Department of Cardiology, Angiology, and Pneumology at Heidelberg University Hospital, and Michael Byczkowski, Global Vice President, Head of Healthcare Industry at SAP, to talk with us about implementing a data management platform that improved bed and equipment management across a network of hospitals and very likely saved lives. They will also discuss ongoing improvements for healt...
The interconnection of regional hospital data
November 22, 2021 12:00 - 28 minutes - 26.2 MBTamara McCleary, CEO of Thulium, Prof. Dr. Norbert Frey, medical director of the Department of Cardiology, Angiology, and Pneumology at Heidelberg University Hospital, and Michael Byczkowski, global VP and head of Healthcare Industry at SAP, discuss how technology is driving medical data management and healthcare logistics.
Heidelberg University Hospital leverages data to save lives amidst a pandemic (for Customer Experience and Financial Management)
November 22, 2021 12:00 - 28 minutes - 26.2 MBFind out what happened when Heidelberg University Hospital rapidly built a digital solution to provide its healthcare heroes with real-time data to manage equipment and facilities across 18 hospitals, in an effort to save lives and protect the community. Tamara McCleary, CEO of Thulium, Prof. Dr. Norbert Frey, medical director of the department of cardiology, angiology, and pneumology at Heidelberg University Hospital, and Michael Byczkowski, global VP and head of healthcare industry at S...
Black Horse One applications are transforming equestrian sports in real-time (for HR)
October 18, 2021 17:00 - 26 minutes - 24.9 MBHear how Black Horse One built a suite of applications, including Spectator Judging® and eDressage™, that are merging technology with tradition to modernize and streamline processes that enhance the experiences for athletes and spectators alike. Tamara McCleary, CEO of Thulium, meets with Daniel Göhlen, CEO of Black Horse One, and Craig O’Shannessy, director of Brain Game Tennis, to discuss how technology and digital transformation improves the sporting experience for athletes and audienc...
The intersection of sports and technology
October 18, 2021 17:00 - 26 minutes - 24.9 MBTamara McCleary, CEO of Thulium, meets with Daniel Göhlen, CEO of Black Horse One, and Craig O’Shannessy, director of Brain Game Tennis, to discuss how technology and digital transformation improves the sporting experience for athletes and audiences.
Black Horse One applications are transforming equestrian sports in real-time
October 18, 2021 17:00 - 26 minutes - 24.9 MBTamara McCleary, CEO of Thulium, meets with Daniel Göhlen, CEO of Black Horse One, and Craig O’Shannessy, director of Brain Game Tennis, to discuss how technology and digital transformation improves the sporting experience for athletes and audiences.
Better Together: Customer Conversations #12: Bringing Digital Transformation to Athletic Performance
October 18, 2021 17:00 - 26 minutes - 24.9 MBIn this episode, we’re joined by Daniel Göhlen, CEO of Black Horse One, to discuss how his apps have impacted the dressage culture and sport. For added perspective on the intersection of sports and technology we’re also joined by Craig O'Shannessy, Director of Brain Game Tennis, who shares how he brought technology into his tennis coaching practice. Both share how digital transformation is changing sports in a variety of ways - the experience for coaches, judges, athletes and fans alike.
Better Together: Customer Conversations #11: Sustainability and Longevity Through Digital Transformation
September 21, 2021 10:00 - 31 minutes - 15.4 MBDigital transformation should be seen as a means, not an end — a way to improve productivity and processes, enhance experiences for both customers and employees, control costs and reduce risk, and in a perfect world, be sustainable. We explore all of the above in the story of how digital transformation helped turn a third-party IT company into a global powerhouse that’s helping other companies achieve their own digital transformations, on their own terms, anywhere in the world.
Digital transformation as a means, not an end
September 21, 2021 10:00 - 31 minutes - 15.4 MBTamara McCleary, CEO of Thulium, sits down with Emmanuel Roland, chief digital and technology officer of Evernex, and Dr. Marcell Volmer, partner, and director of Boston Consulting Group, to discuss the new opportunities for digital transformation, innovation, growth, and sustainability.
Evernex uses a sustainable and sensible solution to extend the life (for Digital Supply Chain) of IT landscapes worldwide
September 21, 2021 10:00 - 31 minutes - 15.4 MBListen to how Evernex prioritized sustainability and longevity to help businesses manage their multi-vendor infrastructures in addition to providing support, and maximizing IT asset lifespan. Plus, Boston Consulting Group discusses the benefits of aftermarket assets. Tamara McCleary, CEO of Thulium, sits down with Emmanuel Roland, chief digital and technology officer of Evernex, and Dr. Marcell Volmer, partner, and director of Boston Consulting Group, to discuss the new opportunities for d...
Evernex uses a sustainable and sensible solution to extend the life of IT landscapes worldwide
September 21, 2021 10:00 - 31 minutes - 15.4 MBTamara McCleary, CEO of Thulium, sits down with Emmanuel Roland, chief digital and technology officer of Evernex, and Dr. Marcell Volmer, partner, and director of Boston Consulting Group, to discuss the new opportunities for digital transformation, innovation, growth, and sustainability.
DAIMANI leads the way with a solution that delivers a friction-free VIP hospitality experience (for Spend Management, Customer Experience, and Cloud ERP)
July 20, 2021 14:20 - 28 minutes - 27 MBSee how DAMIANI created the first B2Me global platform for VIP hospitality packages and learn how they’re converting customer service into premium, personalized experiences. Plus, GlobalNet shares how technology is changing how we meet and exceed customer expectations. Tamara McCleary, CEO of Thulium, welcomes Max Mueller, CEO of DAIMANI, and Kevin Jackson, CEO of GC GlobalNet, to discuss the digital transformation of customer experiences, and how technology makes that possible.
Experience is everything, and moments matter
July 20, 2021 14:20 - 28 minutes - 27 MBTamara McCleary, CEO of Thulium, welcomes Max Mueller, CEO of DAIMANI, and Kevin Jackson, CEO of GC GlobalNet, to discuss the digital transformation of customer experiences, and how technology makes that possible.
Better Together: Customer Conversations #10: From Customer Service to Customer Experience
July 20, 2021 14:20 - 28 minutes - 27 MBExperience is everything, and moments matter. At a time when the world was locked down and events were nonexistent, DAIMANI pushed the envelope to enhance their return with premium customer experiences. It’s a tremendous example of seamless integration in real-time, on a global scale. And it can be a roadmap to how businesses use the SAP Business Technology Platform to create even more opportunities.
DAIMANI leads the way with a solution that delivers a friction-free VIP hospitality experience
July 20, 2021 14:20 - 28 minutes - 27 MBTamara McCleary, CEO of Thulium, welcomes Max Mueller, CEO of DAIMANI, and Kevin Jackson, CEO of GC GlobalNet, to discuss the digital transformation of customer experiences, and how technology makes that possible.
Flexso automates HR processes to increase hiring, accuracy, trust, and transparency
June 22, 2021 16:21 - 27 minutes - 23.1 MBTamara McCleary, CEO of Thulium, interviews Tom Mentens, HR transformation consultant at Flexso for People, and David Pierre, partner at Flexso Digital, to explore how AI improves HR functions, for applicants and companies alike
The reinvention of HR for today and beyond
June 22, 2021 16:21 - 27 minutes - 23.1 MBTamara McCleary, CEO of Thulium, interviews Tom Mentens, HR transformation consultant at Flexso for People, and David Pierre, partner at Flexso Digital, to explore how AI improves HR functions, for applicants and companies alike
Flexso automates HR processes to increase hiring, accuracy, trust, and transparency (for HR)
June 22, 2021 16:21 - 27 minutes - 23.1 MBHear how artificial intelligence (AI) inspired Flexso for People to create an innovative platform that enables recruiters, candidates, and employers to find the best talent, reduce resources, and minimize bias for a win-win-win. Tamara McCleary, CEO of Thulium, interviews Tom Mentens, HR transformation consultant at Flexso for People, and David Pierre, partner at Flexso Digital, to explore how AI improves HR functions, for applicants and companies alike.