In this episode, we’re joined by Jen Kalal, senior program manager at Amazon. Jen works in recruiting and manages the team’s capacity, figuring out how many new hires are needed, where they’re going to be hired, and how many recruiters are required to help achieve the goal.

One of the most challenging areas right now is human capital, and Jen provides insight into some of the adjustments that had to be made when Amazon gave the directive for remote work.

Jen and I also discuss her biggest challenge, greatest lesson, and some of the technological and operational pain points that the team has had to overcome working remotely—and how, in the midst of everything, she’s become a more empathetic person and manager.


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