Why 'Customer Reviews' are ESSENTIAL for a Successful Business
Tej Talks: Being Better
English - April 24, 2023 04:57 - 10 minutes - 58.2 MB - ★★★★★ - 3 ratingsBusiness Technology business tejtalks podcasting invest diaryofaceo ceocast networking stoicism mindset health Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Tons of old-school businesses shy away from reviews because they’re afraid of being slated. But user reviews (both public & private) are extremely powerful.
Whether it comes from Google, Trustpilot, or surveys, you need to know the good and the bad.
Sure, sales can look great on the outside.
But without feedback, you wouldn’t get the whole picture.
Customers might not be enjoying the full experience;
maybe they’re buying just because you’re the only option available.
If you’re confident with your products, you wouldn’t be afraid of feedback.
And even the best companies get bad reviews. The difference?
They use them as an opportunity for improvement.
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About your host, Tej:Tej graduated from King's’ College London with a BSc Biochemistry in 2014, he then pursued a career in Medical Education and Marketing. Soon after his second job… he was fired! A moment of relief and freedom was what he felt, not sure what his mother felt when he told her he was jobless at 23…
He then went in search of a more ethical path, a business he could set up where the reward was equal to the work put in. “If they are making pounds, why am I making pennies?” - was his thought process, not happy with slow progression and bureaucracy (& having to wear smart shoes everyday). This lead him to opening a Recruitment business (not sure where the ethics went) which doubled in profit every year, for 4 years. He hated it. Golden handcuffs they call it.
Fortunately, he used the cash he’d built up from that business, to educate himself in Property Investing. Soon, he’d stopped the business and transitioned into Property Investment full time. He then had a slow start -
Purchasing 15 properties in his first 9 months, using over £650,000 of Investor Finance, he built a £1,200,000 property portfolio and created £30,000 of profit from flips. This gave him ‘financial freedom’, but it was the most stressful period of his life. Growing quickly is very painful. He recently made £95,000 from two flips.
Let’s not forget that his Podcast grew to be the most-reviewed UK Property Podcast, peaking at 4,000 unique downloads per episode.
His Podcast (Tej Talks) now sits at 800,000 downloads in over 120 countries and has 500 reviews, rated 5/5.
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