Don't be a jerk to your barista — and other thoughts on frontline work | Adriann Negreros
TED Business
English - February 26, 2024 05:00 - 15.7 MB - ★★★★ - 875 ratingsBusiness interview business leadership entrepreneurship lifestyle fitness finance marketing education author Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
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All jobs, especially those held by frontline workers, should have dignity and the ability to turn into great careers, says change management expert Adriann Negreros. From shift flexibility to ending work on time, he outlines what he calls the "handbook of humanity" — people-centered ideas for change, rooted in empathy — that, when implemented, can redefine the nature of frontline work. After the talk, Modupe shares how she avoids being a jerk — and gives advice on how to give yourself and others grace on and off the job.