The Race to Zero in Contact Center

Leadership, Technology, Innovation, and Sustainability across industries

English - December 07, 2021 13:57 - 9 minutes - 8.41 MB
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Women in Leadership Foundation Toronto - U.S: a podcast with Katy Cook on "The Race to Zero in Contact Center Operation".

🔸In this episode, Katy Cook and Elsje Riani, discuss the “Race to Zero in the Call Center or “Contact Center”. We will learn what this concept means, discuss the ever-changing client landscape and how operations within the call centres has evolved over the last few years.

Katy Cook is the Liberty Utilities Director of Transformation, Customer Operation Strategy, whose +25 years of client centric knowledge enables her to think “out of the box”, identify innovative solutions, and help organization to transform successfully!

🔸 Curious? Then listen in 🎧 to this podcast to learn about Katy’s transformational strategies on Contact Center Operations.

⏭ Follow us: Women in Leadership Toronto-U.S. for podcast series with industry leaders.

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