What's wrong with customer service and how can we fix it? (feat. Joseph Ansanelli)
TechieBytes
English - March 02, 2021 14:00 - 46 minutes - 43 MB - ★★★★★ - 10 ratingsTechnology Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Previous Episode: Why Clubhouse actually isn't the next big thing (feat. Nate Elliott)
Episode 80: Today I'm speaking with Joseph Ansanelli, he's the CEO and co-founder of Gladly, a company that helps brands like Crate & Barrel, UGG, and Warby Parker improve customer service. He's also a venture partner at Greylock. We discuss what is means to provide great customer service and how companies should be thinking about their customer service experience. Plus we dive into what entrepreneurs should know about pitching and selling their companies. Enjoy!
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