Episode 8: Open-Source Community Management and Safety With Coraline Ada Ehmke and Yana Carstens

Open-Source Community Management and Safety With Coraline Ada Ehmke and Yana Carstens
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Guests
Coraline Ada Ehmke (https://twitter.com/CoralineAda): Open Source Advocate, Creator of The Contributor Covenant (http://contributor-covenant.org/), Founding Panelist of Greater Than Code (https://www.greaterthancode.com/), Senior Engineer on the Community and Safety Team at GitHub (https://github.com/)
Yana Carstens (https://twitter.com/YanaCarstens): Senior User Experience Designer at Table XI (http://www.tablexi.com/)
Summary
How can you manage a social media site to maximize community and make all contributors feel safe? Coraline Ada Ehmke (@CoralineAda (https://twitter.com/CoralineAda)), from GitHub's Community and Safety Team, and Yana Carstens (@YanaCarstens (https://twitter.com/YanaCarstens)), a Senior UX designer with Table XI, join Noel on this episode of Tech Done Right. We discuss tools for allowing users more control over their social media environment and community, and how to use personas in design as a way to understand user's goals and guide them toward positive community actions.
Notes
02:59 - GitHub’s Community Management and Anti-Harassment Tools Team and the Problems that They Are Trying to Solve
06:47 - Exposing Anti-Harassment Features and Making Them Prominent, Improving User Experience, and Identifying Harassers
15:10 - Throwing Friction to “Jerkfaces”; Block Functionality
19:13 - Sentiment Analysis (https://en.wikipedia.org/wiki/Sentiment_analysis)
- Eudora (https://en.wikipedia.org/wiki/Eudora_(email_client))
26:38 - Working Together with Other Social Platforms
- Chatham House Rules (https://www.chathamhouse.org/about/chatham-house-rule)
30:38 - What does success look like? “Social Coding”
33:05 - Visibility and Flagging of Comments
Resources:
Coraline:
GitHub Community Guidelines (https://help.github.com/articles/github-community-guidelines/)
Yana:
Lean UX: Applying Lean Principles to Improve User Experience by Jeff Gothelf (http://www.jeffgothelf.com/lean-ux-book/)
UX Booth (http://www.uxbooth.com/)
UX Mastery (http://uxmastery.com/)
Usability.gov (https://www.usability.gov/) Special Guests: Coraline Ada Ehmke and Yana Carstens.

Open-Source Community Management and Safety With Coraline Ada Ehmke and Yana Carstens

Follow us on Twitter! @tech_done_right or leave us a review on iTunes!

Guests

Coraline Ada Ehmke: Open Source Advocate, Creator of The Contributor Covenant, Founding Panelist of Greater Than Code, Senior Engineer on the Community and Safety Team at GitHub

Yana Carstens: Senior User Experience Designer at Table XI

Summary

How can you manage a social media site to maximize community and make all contributors feel safe? Coraline Ada Ehmke (@CoralineAda), from GitHub's Community and Safety Team, and Yana Carstens (@YanaCarstens), a Senior UX designer with Table XI, join Noel on this episode of Tech Done Right. We discuss tools for allowing users more control over their social media environment and community, and how to use personas in design as a way to understand user's goals and guide them toward positive community actions.

Notes

02:59 - GitHub’s Community Management and Anti-Harassment Tools Team and the Problems that They Are Trying to Solve

06:47 - Exposing Anti-Harassment Features and Making Them Prominent, Improving User Experience, and Identifying Harassers

15:10 - Throwing Friction to “Jerkfaces”; Block Functionality

19:13 - Sentiment Analysis

Eudora

26:38 - Working Together with Other Social Platforms

Chatham House Rules

30:38 - What does success look like? “Social Coding”

33:05 - Visibility and Flagging of Comments

Resources:

Coraline:

GitHub Community Guidelines

Yana:

Lean UX: Applying Lean Principles to Improve User Experience by Jeff Gothelf
UX Booth
UX Mastery
Usability.gov

Special Guests: Coraline Ada Ehmke and Yana Carstens.

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