Designing for Contact Centers

TechxDesign

English - September 01, 2022 13:00 - 29 minutes - 40.2 MB
Technology Arts Design Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed

Previous Episode: Designing for Sleep

Next Episode: Designing for Transit

Zak Brown, PhD, a Speech and Language Processing Lead at Balto, comes to us to talk about designing for contact centers. Balto Real Time offers a unique contact center coaching and monitoring product that allows managers and sales professionals to guide conversations with customers and potential customers as they happen. Come learn how it works!