E4: CCaaS Changes the Game for Customer Experience

AppDirect Talks Tech

English - May 08, 2020 04:00 - 28 minutes - 19.6 MB
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Previous Episode: E3: How TBI Transitioned to a Remote Workforce during COVID-19

Next Episode: BONUS: NexGen Virtual Connect Replay - Shifting Business Models to Account for New Normal (CPG, Manufacturing, and Construction Industries)

Marco Sanchez, TBI's Sr. Director of Sales joins this episode to discuss Contact Center as a Service (CCaaS) market opportunity for the indirect channel and, in particular, during the COVID-19 pandemic. Organizations struggling to deploy a remote workforce during COVID-19 are likely lacking in the quality of their customer experience and could benefit tremendously from a CCaaS solution. Having the flexibility to appease all preferred methods of communication is key and CCaaS is the answer. Learn about the value of a CCaaS solution, key verticals and more in this episode.

For more information on CCaaS: https://www.tbicom.com/solutions/ccaas/