Allan Branch

Allan is the co-founder of LessEverything which is the coolest company you've never heard of. They make amazing products like LessAccounting and LessFilms. He loves his family more than breathing. He also build cool lamps as a hobby MassalanaDrive.com

Find & Follow: @AllanBranch

Episode has some explicit language

Extra links:

LessAccounting
AutoPilot - Bookkeeping Service
LessFilms
Massalina Drive
Calendly
Ramen.is

Notes:

(prioritization) the answer changes every day
how we pick the feature to work on depends on resources
where are we trying to take the app balanced against what the customer is saying
realize they don't know our long term vision
they don't see the full picture
ideas are not the problem, knowing what to work on next is
sometimes features are Pandora's box of other features
especially with a small team you have to be conservative about what you build
change something small, you'll get 50 praise and 50 hate emails
take user feedback and put it in a place that doesn't hurt you
we try to interact like human beings,...more than likely they are human too
gathering feedback, it's all hard
you give advice based on your situation,...don't know the full story
advice is easy to get, not right a lot of the time...just got to go with your gut
get the psychology behind what are they trying to accomplish
...only takes 15 minutes to read all the daily tickets
everyone has baggage, perspective, shortsightedness...your job is to look above that
listen to everybody a little bit, and then ignore everyone
that state of chaos is what I need
wish we had more resources, but then we would be building a lot more crap
what the internet doesn't do for us is make you think you are the smartest person in the world

Good Job:

Ben Chestnut, MailChimp.com
Basecamp.com, Jason Fried, DHH
Brennan Dunn, Double Your Freelancing
Nathan Barry, ConvertKit.com
Rob Walling, GetDrip.com
Rdio
Ira Glass
Josh Pigford, Baremetrics.com
Harvest
Mike McDermin, Freshbooks