S3 | Episode 5 | Richard Mabey of Juro: How An Award Winning Culture Breeds Customer Success

The Start-Up Diaries Podcast

English - February 28, 2022 11:00 - 30 minutes - 20.7 MB
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Previous Episode: Insights #5 | How to Secure Your First Round of Fundraising | Jessica Jackson, Investment Director at GC Angels

Next Episode: Marketing A Product That Consumers Don't Yet Understand | CEO @ Claro Money | Rob Brockington

In the first episode back since our short hiatus, Chris is joined by Richard Mabey, Co-Founder & CEO of Juro, an all-in-one contract automation platform that helps legal counsel and their teams to agree and manage contracts in one unified workspace. Juro has a glittering list of clients including Deliveroo and Cazoo.

Juro was recently voted the no.1 start-up to work for in London for 2022, and in this episode, Richard dived into exactly what makes Juro such a great place to work - from their exceptionally crafted culture, to their award winning methods for attracting the right employees to the business.

He also discusses how a strong customer success function has been integral to their success as a SaaS business and how they have navigated the pressure for rapid growth that often occurs post VC investment.

This was a really great episode with an engaging and incredibly people-focused founder, give it a listen and hope you enjoy!

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