Diana Caplinger on Personalization & Peer Alignment
Surfacing
English - February 09, 2022 08:00 - 1 hour - 70.3 MB - ★★★★★ - 12 ratingsTechnology Business Marketing userexperience design digitalgovernance technology webdesign Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Previous Episode: Katherine Benjamin on Digital Services
Next Episode: Deep Dive: Leading Digital Teams
In this episode of Surfacing, Andy and Lisa talk to IT and Product management executive Diana Caplinger. Diana offers her perspective on aligning for success when creating personalized experiences for customers. And she also gives tips for increasing alignment with management peers, connecting organizational silos, and putting in place the checks and balances required to ensure an effective and safe customer experience.