Lincoln Murphy is a customer-centric growth expert, consultant, and thought leader. Based in Dallas, Lincoln helps SaaS companies with his “Exponential Growth Framework” which helps companies improve customer retention, turn customers into advocates, drive revenue growth, and scale their business in a customer-centric way.

We talk to Lincoln about the impact of the COVID-19 epidemic on subscription businesses, how it's changing customer success, and how to keep pace with that change.

For previous episodes, head over to www.zuora.com/podcast