Best of 2023: Why British Gas has been breaking into customers’ homes

The Story

English - December 27, 2023 00:01 - 32 minutes - 74.3 MB - ★★★★ - 126 ratings
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In the week between Christmas and New Year, we’re listening back to some of our favourite episodes of 2023.

A Times journalist went undercover to show that British Gas obtained court warrants to break into customers’ homes to force fit prepayment meters. The investigation led to immediate responses from the company, the regulator and from government. So how did the investigation unfold?

This podcast was brought to you thanks to the support of readers of The Times and The Sunday Times. Subscribe today: thetimes.co.uk/storiesofourtimes.

Guest: Paul Morgan-Bentley, Head of Investigations, The Times.

Host: Manveen Rana.

Clips: Times Radio, Sky News, BBC, Parliament.

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