Stealership Stories Podcast
48 episodes - English - Latest episode: about 2 years ago - ★★★★★ - 19 ratingsLou & Ralph discuss the dealership work environment from a technician & service writer perspective. Behind the scenes stories & experiences from working in fixed operations at a luxury car dealership.
Homepage Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Episodes
"The Universe has spoken"
February 08, 2022 03:00 - 1 hour - 54.2 MBRalph and Lou discuss what has been happening over the last few months and what may happen in the coming year
You ask and you shall receive..... what did I do!?!
November 04, 2021 16:00 - 1 hour - 52.1 MBLou and Ralph discuss the aftermath of Lou returning to the dealership.
I QUIT......ok I changed my mind.........
May 18, 2021 00:00 - 1 hour - 49.5 MBLou and Ralph discuss diving back into the ............I cant say it. Dealer.
Your call cannot be connected at this time, please hang up and try again...........
April 13, 2021 18:00 - 1 hour - 41.6 MBLou and Ralph discussing a whole lot of nothing , getting back in to the swing of things.
We're back..........
March 12, 2021 20:00 - 12 minutes - 8.66 MBdont forget about us we will be back!
"Its under warranty.............."
November 03, 2020 22:00 - 1 hour - 49.3 MBLou and Ralph are back smack talking the industry.
"Shame on you..............."
August 07, 2020 13:00 - 1 hour - 59.3 MBLou and Ralph discuss automotive haptics. Especially how treating people is key to the world going round.
"Shame on you..............."
August 07, 2020 13:00 - 1 hour - 59.3 MBLou and Ralph discuss automotive haptics. Especially how treating people is key to the world going round.
To be or not to be........COVID free
June 14, 2020 23:00 - 1 hour - 44.4 MBLou and Ralph discuss taking care of yourself and other ramblings
"If you would like to make a call, please hang up and try again.........."
May 28, 2020 15:00 - 43 minutes - 30 MBLou and Ralph chat with an old co worker/friend Pete. Get some insight on his take on working in a dealership and dealing with workers and customers.
Who does number 2 work for, or work against.................?
May 14, 2020 17:00 - 1 hour - 65 MBLou and Ralph invite Regan into the "office" to engage in delightful automotive discussion.
Covid-19 quarantine shenanigans.................
May 07, 2020 04:00 - 1 hour - 46.7 MBLou and Ralph survived the pandemic to bring you more ear busting sillyness
Laws of man .............are weird.........continued
February 18, 2020 05:00 - 1 hour - 48.8 MBLou and Ralph wrap up some strange laws across the USA
Laws of man hold no one...........
February 11, 2020 05:00 - 1 hour - 45 MBLou and Ralph discuss strange laws across the USA part 1 of 2
Enter the "Guessmeister"..............
February 04, 2020 05:00 - 1 hour - 42.9 MBLou and Ralph are back for another season of Stealership Stories We discuss the dangers of letting the boyfriend or hubby attack your car repairs
Hammer + Windshield = No Bueno
December 16, 2019 21:00 - 58 minutes - 40.3 MBLou and Ralph run on at the lips about personal car stories and also steps to take to be the go to guy at your place of business
Your car warranty is about to expire............
November 06, 2019 19:00 - 1 hour - 41.5 MBLou and Ralph discuss these bullcrap warranty phone calls and telemarketers. The few times the Police were called to the dealer. Oil change costs at the dealer are the best value so far. Building a network of Technicians and Shops to refer customers to.
You my friend are a CLASShole........say what?
October 30, 2019 01:00 - 49 minutes - 33.9 MBFacebook- Stealership Stories www.cartechconnect.com [email protected] Lou and Ralph discuss Lou's method to diagnosis. Although its usually basics first, it does depend on the scenario. Auto parts stores and the theory of why they cannot erase fault codes. Training class haptics. Lou's first awkward runin with the Tech specialist. We appreciate you listening!
"What's better than 1 jump pack? 2, 2 jump packs!"
October 08, 2019 16:00 - 51 minutes - 35.1 MBLou and Ralph ramble on about their automotive experiences
"The Customer is always right"...........WRONG!!!!!!
September 25, 2019 19:00 - 1 hour - 45.9 MBLou and Ralph discuss personal experiences inside the dealerships
Living the dream...........
August 28, 2019 02:00 - 1 hour - 72 MBLou and Ralph (mainly Lou) discuss following your dreams and living life to the fullest. We know that in the car world about a good 75% of people HATE their job. It is up to YOU to make the decisions that affect YOU. Take a stand, make a choice, control your destiny.
What seems to be the problem officer?.......
August 12, 2019 00:00 - 1 hour - 49.4 MBLou and Ralph discuss their personal experiences with getting pulled over and tie in the fact that a simple failed item like a light bulb is enough reason for the police to pull you over and end up searching the car to find anything.
FIxing your car is the LEAST of our problems...........
July 16, 2019 21:00 - 48 minutes - 33.4 MBLou and Ralph discuss internal dealer struggles we are faced in addition to having to fix the cars as well
"Who needs functional air conditioning anyways?"...............
July 09, 2019 01:00 - 41 minutes - 28.3 MBLou and Ralph discuss dealership haptics and frustrations with customers that try to get around car repairs.
"Livin The Dream"
July 02, 2019 01:00 - 54 minutes - 37.4 MBLou and Ralph discuss oil change haptics and boo boo's
What are these boys babbling about.............
June 25, 2019 00:00 - 54 minutes - 37.2 MBLou and Ralph discuss some nonsense
I would like a medium *&#*&^**@@&^# please.............
June 21, 2019 02:00 - 55 minutes - 38.4 MBLou and Ralph discuss random topics and try to stay on point.
Good customer, Bad deal.......................
June 04, 2019 05:00 - 56 minutes - 25.8 MBLou and Ralph interview their first guest, MEESHELL. Michelle talks about her car history and feeling on being a customer of a shop. Everyone has bad experiences unfortunately. We discuss hers in detail. When you find a shop we hope you use some of our advice when finding a shop and trying to form a relationship with the shop. It's not an easy undertaking but finding a shop you can trust and have them have your back is invaluable. www.cartechconnect.com [email protected] F...
Rule #3.......it's not my fault.........
May 22, 2019 01:00 - 1 hour - 32.3 MBLou and Ralph discuss accidents that happen in diagnosis and repairs and how they are hidden from customers.
What do you mean no problem found?!?!.............
May 14, 2019 03:00 - 1 hour - 29.9 MBLou and Ralph discuss dealership haptics
Liar Liar, pants on fire..................
May 07, 2019 05:00 - 50 minutes - 23.4 MBLou and Ralph discuss the importance of telling the truth when you drop your car off to the dealer or repair shop.
If you do not know how it works, how will you know how to fix it?!
April 30, 2019 05:00 - 53 minutes - 24.6 MBLou and Ralph discuss the automotive information site called www.cartechconnect.com Lou can help you with all of your automotive questions, He can inform, educate and assist with almost all of your automotive needs.
I'm sure it's just a fuse.........right?
April 23, 2019 03:00 - 56 minutes - 25.8 MBLou and Ralph discuss car buying tips and tricks
Yeah ma?!?
April 16, 2019 05:00 - 55 minutes - 25.3 MBLou and Ralph discuss past managers and MORE yes MORE quirky employees.
Yeah ma?!?
April 16, 2019 05:00 - 55 minutes - 25.3 MBLou and Ralph discuss past managers and MORE yes MORE quirky employees.
Your Dad is here..........
April 09, 2019 05:00 - 59 minutes - 27.1 MBLou and Ralph discuss dealership haptics Knowing the owner should have no bearing on the process. You should be paying full service charge for your friend’s services. We cannot stress enough that car repair is something that you do not want to skimp on When purchasing cars all of the common thoughts of 1 owner Low miles Never seen rain Garaged None of that actually matters nor are they always good scenarios You WILL get what you pay for at FREE replacement services MEN, it is t...
Bawitdaba da bang da bang diggy diggy SMASH #%@$#^%@^#%
April 02, 2019 05:00 - 58 minutes - 26.8 MBLou and Ralph discuss accidents that happen inside the shop Lou talks about “Dirty oil guy” , instead of arguing with customers just help them understand the process and how everything in the car world is in the “Gray area” If a customer does not believe you did something, then walk them through the repair and explain the reason they see what they see. Making customers for life does take a special kind of person with the special kind of people skills Lou talks about “THE GIFT” ….. or ...
Where's the other guy?!
March 26, 2019 05:00 - 49 minutes - 22.5 MBRalph takes control and does the intro Lou explains his past Always be grateful to those that helped you Lou’s experience ranges from shady shops to very honest shops Parts people are whack jobs 9/10 times We love you parts guys but we would love you more if you did you fecken job Put the fecken roller blades down, get out of the hammock and do your damn job Bush in the trunk ,bush is fecken up. From co worker to law and order svu, keep a close eye on all your close co workers ever...
You can call me Big Bear......
March 19, 2019 05:00 - 48 minutes - 22.5 MBLoaner cars and we love the people that know how to abuse the system Firings are blessings in disguise most times Lou discusses more of his history Ralph tells of his automotive career beginning When you set goals make sure you do not let anyone stand in your way You do what it takes to get what you want out of life, it worked for us it can work for you Set your goals high and you will be surprised how far you get The forklift industry is just as lucrative as the automotive industry ...
Why are you charging me for diagnosis?
March 12, 2019 04:00 - 45 minutes - 21 MBSmelly co-workers Crazy diagnosis issues The diagnosis path and why we charge for diagnosis How long it actually takes to get a car , look it over, diagnose it and submit for an estimate Tech tips on how to avoid comebacks If the car is in your possession take a few minutes to add air to tires and check all fluids If you need diagnosis help or a second opinion find LOU at www.cartechconnect.com
My car needs what?!?
March 04, 2019 06:00 - 47 minutes - 21.8 MBRalph and Lou discuss cars failing out of nowhere. Cars can and will fail for unforseen reasons and sometimes working on it causes problems to come to light. Sometimes technicians oversight actually is what caused a failure. Most times issues arise when you take a car to a shop that is not that familiar with your car. Dealers are our preferred shop of choice but that does not mean that we are against the independant, most independants are ex-dealer techs that went out on their own and ...
The world of Warranty
February 26, 2019 06:00 - 53 minutes - 24.4 MBRalph and Lou discuss Warranty. Only the manufacturer can WARRANTY anything. Any purchased warranties are nothing more than insurance policies When shopping for an extended warranty you want to know what they cover as well as fluid and hardware items if needed for the repair Everyone is responsible for the diagnosis fee until the failure is determined to be warrant-able or not Be careful with used car lots. When the sticker says “Remainder of manufacturer warranty” it could just be ...
The importance of oil changes and following maintenance requirements
February 19, 2019 06:00 - 52 minutes - 23.9 MBLou and Ralph discuss - Oil change appointments before a trip Changing the oil and why its the most important service a car needs and who should be doing it The do it yourself-er Use proper parts, document document document Have the local shop or dealer inspect the car yearly. Reading owners manual for maintenance requirements insurance claims and how its presented determines the possible outcome Doing a walk around of your car with your advisor to check the physical appearance before ...
The importance of oil changes and following maintenance requirements
February 19, 2019 06:00 - 52 minutes - 23.9 MBLou and Ralph discuss - Oil change appointments before a trip Changing the oil and why its the most important service a car needs and who should be doing it The do it yourself-er Use proper parts, document document document Have the local shop or dealer inspect the car yearly. Reading owners manual for maintenance requirements insurance claims and how its presented determines the possible outcome Doing a walk around of your car with your advisor to check the physical appearance before ...
Stealership Stories and why did we name it that?
February 11, 2019 05:00 - 1 hour - 33.4 MBLou and Ralph dive into the meaning behind Stealership Stories. Why you should not be so defensive or offensive to service personnel. We know there are horror stories out there. We know the dealer or repair shop is pricey. We also know that the Techs and Advisors that do care, are the minority. We also touch on tire pressure and the biggest misunderstanding of what pressure should be in your tire(s). Our goal will be to educate, inform and entertain you with our personal experiences and s...
The inner workings of a repair or maintenance estimate
February 05, 2019 06:00 - 59 minutes - 27.5 MBRalph and Lou discuss how Technicians get paid and how that affects your estimates. We explain how an estimate comes to be and what questions you should be asking. Always inquire about the following, How much is labor and how did you come to that conclusion? How much are parts, what are the parts, what is the part warranty? How much is tax? Are there any additional shop fees or delivery or shipping fees? We discuss road testing customers cars and how treating the customers personal poss...
Relationship building between the client and the service facility
January 24, 2019 05:00 - 53 minutes - 24.3 MBRalph and Lou Discuss people getting ripped off from mechanics, why people get frustrated with the mechanic shops. When taking the car to the shop, as hard as it is, you must entrust the shop with the hopes that they have their processes and procedures in place. You hope the technicians are trained/experienced and knowledgeable with your make and model. If you feel that you have to tell your mechanic or advisor what to fix, then maybe it’s not the right place to be going to. The customer...
Introduction to "Stealership Stories"
January 23, 2019 05:00 - 44 minutes - 20.5 MBPlease email us: [email protected] A behind the scenes look at the automotive world. In this episode we discuss trust, relationships & being successful as an employee & customer. Together we have over 30 years of automotive experience & have always enjoyed talking about the crazy things we've seen & heard. Service focused, but open to questions, comments & of course stories from anyone in the automotive, repair, sales or service industries.