Topics this week:

Tyler has been extremely busy with meetings, interviews, etc.LACRM hired two new CRM Coaches.Rick took some time off to ski with his family, watched a Duke basketball game, and celebrated his son's 1st birthday.LegUp Health has mixed results sending cookies to try to delight customers.Tyler gives some updates on product-led growth brainstorming from last episode.LegUp Health added some new tools to their workflow to start making things more efficient.Rick warns us about the dangers of thinking that tools solve problems.Tyler is in discussions with DemandMaven.Tyler isn't sure what the future of his blog/newsletter should be.We talk about how to be real without being rude.