Episode 30: Relationships Over Revenue with Jim Coleman

If you’ve ever contacted customer support for help with an issue with a product or service you purchased from them, you know that high quality customer service is harder to come by than one might think.

That’s why Jim Coleman founded xFusion, which provides customer support for SaaS companies and startups. In addition to providing phone and live chat support, xFusion also provides back end support, like tech migrations and billing support.

Tune in to hear how Jim handled leaving a full time job during the pandemic while raising five kids to build xFusion, some of his best marketing strategies for acquiring his first customers, and why he thinks “relationships over revenue” is the most important philosophy for a founder to live by.

You can email Jim at [email protected] or find him on LinkedIn (let him know you found him through the Startup Happy Hour podcast), and don’t forget to check out xFusion at the link below!

xFusion: https://www.xfusion.io/

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