SSONext
198 episodes - English - Latest episode: 12 days ago - ★★★★★ - 3 ratingsExamining simplification, standardization & centralization to create value.
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Episodes
The Executive Series: The World’s Best GBS With Dr. Turan Sahin, CEO, Allianz Services
April 17, 2024 09:17 - 16 minutes - 15.3 MBLast month, at SSON’s flagship event in Orlando, Allianz Services received the award for the World’s Best GBS. The award, which is hosted by SSON Research & Analytics, aims to identify a Global Business Services that represents "the world's best" based on contributing core value to the business in terms of cash, impact on working capital, margin and market growth. This shifts the focus from transactional efficiency, which defined shared services in the past, to supporting business success i...
The Executive Series: Recruiting & Keeping The Best Talent In GBS at Commerz Global Service Solutions
April 09, 2024 09:41 - 29 minutes - 27 MBDigital workflows are replacing paper-based processes, streamlining operations and improving efficiency. This trend is driving SSO/GBS to equip their workforce with the necessary digital skills to operate and excel in the new technology-driven ecosystem. As a result, talent capabilities are under the spotlight, with organizations focused on upskilling and reskilling employees, developing new talent models, and embracing flexible work arrangements to attract and retain the really key talent t...
Exploring the Role of GCCs in Talent Development and Value Creation
March 26, 2024 10:30 - 22 minutes - 20.5 MBIn this episode, Sally Fletcher, Head of SSON Digital, speaks to Akhilesh Kohli, GBS APAC Head, Philips, about the pivotal role played by Global Capability Centers (GCCs) in nurturing talent and fostering future value creation. Upskilling and ongoing learning are areas that Philips GBS has long prioritized. They also aim to fuel innovation through cross-functional collaboration and equipping their talent with emerging technologies. All with an eye to the future and ensuring they’re prepared ...
Cost is Back! Quick-Wins & New Strategies for Cost Saving
March 05, 2024 14:22 - 32 minutes - 29.3 MBCost saving has always been an absolute fundamental for shared services, however in the last few years, cost as a theme has slipped into the background, being overshadowed by a drive for value. This is all about to change. Cost as a focus is back, in a big way. With an age-old topic such as cost-savings, it’s important to re-examine best practices and make sure you’re still ticking off all the obvious opportunities. However, with AI tools becoming cheaper and new techniques being developed ...
5 Trends Set To Transform Accounts Receivable
February 26, 2024 09:37 - 23 minutes - 21.6 MBIn SSON’s most recent state of the industry report, we found that 63% of shared services are providing Order to Cash services to their enterprise! So we wanted to provide some advice and best practice in this area. That’s why this week on the podcast we invited Keith Cowart, from FIS to talk about what he sees as the trends set to transform AR. Some of these trends are risks to consider and some are very much opportunities, but all will make your accounts receivable team more powerful, rob...
The Executive Series: Eckard Eberle, CEO, Siemens GBS on Generative AI
February 20, 2024 13:34 - 30 minutes - 27.7 MBWelcome back to a brand-new season of SSO Next. This season we’re talking to GBS C-Suite and global leaders about topics dear to their heart. Opening the series is Eckard Eberle, CEO, Siemens Global Business Services. Consistently one of the most innovative GBS’s in the world, Siemens are known for being at the forefront of digitalization and are one of the few to have applied Generative AI widely to their GBS. In this episode, Eberle talks us through how Siemens have applied Gen AI in their...
The Big Shared Services Trends For 2024!
December 19, 2023 07:09 - 30 minutes - 28.1 MBSo, we’ve reached the time of year where we start looking forward to 2024, and examining how we spend our time, where our priorities should lie and what we’re aiming to change and achieve for the year ahead. This can be in terms of career goals or goals for your business. In order to kick start that conversation and provide some inspiration we invited Phil Searle, Founder of Chazey Partners, back on the podcast – Phil shares what he thinks are key trends and themes we should be focusing on f...
How To Embrace A "We Are All Digital" Ethos Through Citizen Developers & Low-Code Solutions
November 20, 2023 09:53 - 19 minutes - 17.5 MBIn this week’s episode we talk to Cristina Duta, Director Intelligent Automation, Global Business Services, Aecom, about the topic of How To Embrace A “We Are All Digital” Ethos Through Citizen Developers & Low-Code Solutions. We discuss how, in 2023, the boundaries between IT and the business are rapidly diminishing. The truth is that now “we are all digital!.” The growth of low code/ no-code technology, increase in digitally skilled employees and use of technology in our personal lives, ...
Revisiting the Top 5 Shared Services and GBS Trends From 2023
November 07, 2023 13:10 - 22 minutes - 20.7 MBEach year SSON run our Shared Services and GBS State of the Industry Survey. The survey provides crucial benchmarks on everything from people strategy to intelligent automation to what's driving shared services today. In this episode, SSON Research & Analytics, Chief Analyst, Barbara Hodge sits down with Tom Bangemann, Head of Data Development and Insight, to share their top 5 take-aways from last year's report and what to look for in the next. To take part in the 2024 survey click here ht...
Exploring The Vast Potential Of GBS With Herbalife
October 30, 2023 09:14 - 31 minutes - 29.6 MBThis week Phil Searle, CEO and Chief Transformation Officer, Chazey Partners returns to the podcast along with Neil Spiers, SVP Global Business Services, Herbalife. In this conversation, the two dive into their lengthy partnership shedding light on “the art of the possible” in GBS. This includes, how Herbalife are now playing an increasingly strategic role in supporting the achievement of business goals and transformation agendas. In the podcast we cover their service management framewor...
Visibly Productive & Highly Influential: How AI is Reshaping Finance Roles
October 25, 2023 10:05 - 23 minutes - 21.7 MBIn this episode we'll be talking about introducing Artificial Intelligence into the audit function. And about how this concept is about enhancement of human skill not its displacement. Machine learning isn’t mimicry of human intelligence. It teaches machines to perform tasks and then to progressively improve their performance. When we use AI and ML in the finance function we can expect speed, inexhaustible functionality, and constantly evolving improvements in data insights. Helping ...
Demystifying Generative AI & Exploring Practical Uses
October 09, 2023 09:51 - 32 minutes - 30.1 MBThis week we're delighted to bring you an exclusive look at one of our top sessions from last month's online event, the Intelligent Automation World Series. In the session we spoke to Shail Khiyara, CEO, VOCAL , Amol Rajamane, Global Digital Automation Technology Leader, DuPont and Melanie Dunbeck, Automation Strategy & Enablement Lead, Kelly Services, about their vision and experience with Generative AI. As mentioned in the intro, if you are interested in the Generative AI bootcamps that ...
GBS Careers Corner: Leigh Nicholson on GBS and The Art of the Possible
September 26, 2023 11:27 - 31 minutes - 28.6 MBThis week's episode sees the return of our popular GBS Careers Corner series, where Leigh Nicholson, Strategic Solutions Lead, Takeda Business Solutions, talks us through his career journey from consultancy to Global business services. We discuss the incredible possibilities that can be achieved within the GBS model, the skills new shared services professionals need to develop in other to further their careers and the importance of stakeholder management. We also discuss the many and varied ...
How To Achieve Award Winning Customer Centricity In Your GBS
September 11, 2023 10:07 - 24 minutes - 22.4 MBIn this week's episode I interview Harsh Vasavada, Operations Leader (Americas) at Corning. Harsh led the team which were responsible for winning the Award for Customer Centricity at the SSON Impact Awards this year in March. In this podcast, we talk through the project, how Harsh got the buy-in, tracked results and how a focus on CX ultimately enabled the GBS to grow and take on more value-adding roles. If you're interested in applying for next year's awards, they are part of our flagship...
AI Unleashed: Transforming Global Business Services With Generative AI
August 28, 2023 11:00 - 26 minutes - 37.2 MBGenerative AI has been the buzzword on everyone’s lips for the last few months, but as with any new solution, the more it’s talked about the more the conversation is diluted and the more difficult it becomes to distinguish fact from fiction, marketing spiel from the reality and so on. In this discussion SSON talks to Phil Searle, CEO, Chazey Partners about the opportunities Generative AI can provide for GBS, the risk factors people need to take into account, the processes that are most suite...
Achieving Data Integrity Through Hyperautomation
July 12, 2023 07:30 - 23 minutes - 21.7 MBSUMMER BONUS EPISODE! We're delighted to be able to bring you a fabulous bonus episode of SSO Next with Precisely. In this episode I talk to Tim Fujita-Yuhas, VP Product Management at Precisely, about data integrity (and how to get the accurate, consistent and contextualized data you need to make confident business decisions). We discuss how to get better data governance, fostering a data driven culture, master data management and how to use automation to assist throughout. If you enjoy ...
Live from Lisbon: Insight from Onsite SSOW Europe Part 2
June 13, 2023 11:51 - 38 minutes - 35.4 MBLast episode we shared a number of interviews gathered onsite at SSO Week Europe in Lisbon. This week is part 2, and I'll be speaking with representatives from Apex Analytix, Infosys, Fresinius Kabi, Experian, SSON Research & Analytics, Datamatics and Kone. We discuss the commercialization of GBS, infusing purpose into the everyday, ERP transformation, data integrity and supplier relationship management. If you were unable to attend our Lisbon event you can register here for our virtual ...
Live from Lisbon: Insight from Onsite SSOW Europe
May 31, 2023 07:55 - 29 minutes - 26.8 MBI was lucky enough to be onsite at SSOW Europe in Lisbon, Portugal last week. So I took the opportunity to speak to our sponsors, speakers and delegates about what they learnt. Key points discussed included: purpose, employee experience, digital business services, capabailities as a service and change management. This episode is part one and part two comes out next week. If you were unable to attend in Lisbon, then don't worry. You can register for our online edition here https://www.ssone...
GBS Careers Corner: Deborah Kops on which roles are hot and how to choose a GBS organization
May 15, 2023 07:32 - 27 minutes - 25.8 MBIn this episode of GBS careers corner I talk to industry legend Deborah Kops. She's the founder or global business services consultancy Sourcing Change, an advisor in private equity the founder of the BPO Liberty Source and most recently she's focused on the crucial factor of talent. Deborah has a unique perspective on the global business, shared services and outsourcing industry, having served in provider, buyer, business founder, board and advisory roles. In this conversation she shares ...
Making HR a Strategic Value Driver with Connected Processes
May 08, 2023 20:58 - 24 minutes - 22.4 MBSSON R&A reports that the three top priorities for shared services and GBS for impacting the overall workforce are driving headcount optimization, driving better integration and utilization of technology and driving enhanced performance. On today’s episode we’ll be looking at How Connected HR processes and Insights can be the key to talent strategy and organizational growth. Discussion will include: The key digital transformations HR need to prioritize in order to deliver a moder...
Employee Relations: An Opportunity for HR Services?
May 04, 2023 17:18 - 21 minutes - 19.6 MBAs shared services continue to expand their scope of work, we see tremendous opportunities for HR services to integrate activities like employee relations. SSON Research & Analytics data confirms 17% of shared services plan to bring ER into scope this year. To better understand the pros and cons, Barbara Hodge, Global Editor at SSON asks Simon Brown, HR services expert, to explain…
The Role of Human Administrators in the Future of Work
April 25, 2023 02:13 - 30 minutes - 28.3 MBAs the workforce evolves from a static, in-office, 9-5 placement to a more global, digitally enabled and flexible environment, the work done by humans isn’t defined by their location or physical presence in the office. Sponsored by Brickwork, this episode of SSONext discusses how human-driven administration has been a previously untapped well for talent and business resilience. Joined by Sangeeta Kulkarni, the founder and CEO of Brickwork, we discuss: The rising need for talent that is fle...
What Does it Take to be the Best of the Best?
April 17, 2023 22:36 - 26 minutes - 24.6 MBHear from the Best GBS and The Best Service Provider Impact Award Winners SSON's Impact Awards represent the highest level of recognition for the impact shared services have on enterprise. The awards are open to shared services and GBS globally, with winners announced at SSON's flagship events. Impact Award winners represent shared services operating at the peak of their performance, and demonstrating leading practices. At SSOW Orlando, Tesco Business Services took home the Impact Aw...
Live from SSOW Orlando: The Insight Onsite
April 10, 2023 19:17 - 30 minutes - 27.9 MBIn a special episode of SSONext, we sit down with a few of the solutions providers of SSOW Orlando to discuss key insights from senior executives. Conversations covered some of the most pertinent topics of the event, including: Key takeaways from the Environmental Social Governance boardroom Top Insights into corporate spending trends and risk in 2023 and the power of analytics and AI to identify and navigate risk How AI is delivering the Future of Work and how it defines itself from...
GBS Careers Corner: Kai-Eberhard Lueg on the importance of dynamic capability and work-life balance in GBS
April 04, 2023 09:39 - 23 minutes - 22 MBKai Eberhard Lueg is the Chief Operating Officer, Global Business Services, Siemens AG. He has vast international experience in the Siemens Shared Services environment in various leading positions such as Head of Business Process Shared Services and Finance Shared Services as well as CFO of Global Shared Services. Siemens Global. Prior to these engagements, he was acting as global CFO of the Siemens Wind Power Division. He has been a long term supporter of SSON where he has generously sha...
The Role of CX in O2C
March 30, 2023 21:26 - 28 minutes - 25.8 MBSSON Research & Analytics reports that Order-to-Cash is the second most popular service provided by 66% of surveyed SSON members. With the present focus on process transformation and the rise in consideration for the customer – two topics that were certainly front and center at the recent SSOW Orlando event – O2C is posed to be the next site of customer-centric service delivery. In conversation with three senior leaders from Sidetrade, this episode covers: The emergence of a 'secondary...
Live from SSOW Orlando: An SSONext Special Part 1
March 22, 2023 15:16 - 12 minutes - 11.8 MBIt's been an exciting couple of days at SSOW Orlando 2023! I sat down with Barbara Hodge, Global Editor of SSON to discuss our key learnings onsite and the magic of a live event.
GBS Careers Corner: Edoardo Peniche on growing through mistakes and working abroad
March 21, 2023 15:09 - 32 minutes - 30 MBIn this episode of GBS Careers Corner we talk to Edoardo Peniche, VP GBS at Aptiv. Edoardo is a master shared services leader with extensive global experience establishing world-class operations. He led critical initiatives that included design, implementation, development and transformation of multiple Global Shared Service Centers since 1996, establishing operations in Mexico, Costa Rica, USA, Bulgaria, Hungary, Poland, China, India, Philippines and Egypt. In this episode Edoardo delves in...
Placing people first in an organization’s culture
March 14, 2023 12:32 - 26 minutes - 23.9 MBChristy has been with Mastercard for 7 years. In her current role as Director of Engagement and Communications for Mastercard’s shared services group, she leads a customized framework aimed to optimize the employee experience, and ultimately the customer experience. In the last year, phrases like quiet quitting, burnout and disengagement have become all too common in discussions around workforce productivity. With this in mind, SSONext sat down with Christy to probe a little deeper into what...
GBS Careers Corner: Frank Schüler on generating pride, resilience and belonging in your shared service centre
March 06, 2023 12:04 - 16 minutes - 15.4 MBIn this episode of GBS Careers Corner we are joined by Dr Frank Schühler. Frank is the Managing Director for DHL Global Forwarding‘s, Global Service Center which was recently named one of the top 20 most admired SSOs by SSON Research and Analytics. The shared services organization operates with 4600 employees located in Bogota, Mumbai, Chennai, Chengdu and Manila augmented by many bots operated by a Virtual Delivery Center based in Chennai. He has a wealth of experience in leadership, digi...
Spotlighting Egypt as an Opportune Location for BPO
February 28, 2023 23:40 - 20 minutes - 19.2 MBEgypt is a rapidly growing economy and labor market, with key skills in the IT and outsourcing industry. In this episode of SSONext we welcome to the podcast Ricardo Langwieder, the Regional Lead for Middle East and Africa at Alorica. Ricardo has over 20 years of international corporate and entrepreneurial experience. He’s lived and worked in Europe, South America, the US, Asia, and he has worked in the MENA region just shy of ten years, making him the perfect person to probe deeper into how...
GBS Careers Corner: Dennis Lui on the power of collaboration to empower and upskill employees
February 21, 2023 09:27 - 34 minutes - 31.3 MBIn this episode of GBS Careers Corner we welcome to the podcast Dennis Lui, Chief Executive of VITAL Shared Services. VITAL is the shared services arm of the Singapore Public Service. It serves over 100,000 public officers today across 100 Ministries, Departments, Organs of State and Statutory Boards in the areas of finance, human resources and procurement. It has become an award winning hub for innovation and a fantastic example of creative technology use which has been showcased at events...
GBS Careers Corner: Paul Bryanhill on keeping a learning mindset and reverse mentoring
February 13, 2023 10:28 - 35 minutes - 33.1 MBIn this episode of GBS Careers Corner, Sally Fletcher talks to Paul Bryanhill. Until recently Paul acted as the VP, Finance Operations at NBC Universal. He has over 30 years of experience in shared services and finance roles where he has been responsible for design, establishment and operating both captive and outsourced services. He now spends his time mentoring to help support and develop careers for future shared services leaders. In this episode Paul shares with us the highs and lows...
Broadening GBS skill sets for organizational effectiveness with Jennifer Kelly Greene
February 06, 2023 13:00 - 17 minutes - 24.5 MBIn this episode of SSONext, host Barbara Hodge sits down with Jennifer Kelly Greene, Senior Director of Global Payroll at Otis. A business-oriented professional with hands-on experience in managing multi-location, multinational teams, Jennifer brings a history of success in leading teams in B2B and B2C environments. Highly effective at managing vendors, building consensus, and working collaboratively with all levels to assess, plan, and implement enterprise-wide standard solutions. She is a ...
GBS Careers Corner: Helen Emmett on proving you leadership potential and taking advantage of unpopular tasks
January 31, 2023 10:06 - 23 minutes - 22.1 MBIn this episode of GBS Careers Corner we're joined by Helen Emmett, CFO Global Finance Services at Experian. Helen is not only the first female CFO, but the first CFO outright of Global Finance Services reflecting the growth and transformation of the award winning GFS at Experian. During the podcast we discuss how Helen got ahead in her career by putting herself forward for big opportunities and taking on unpopular tasks. Also what she learnt working with diverse, global teams and recruiti...
GBS Careers Corner: Gary Critchley on taking a leadership position and dealing with the unexpected
January 24, 2023 08:34 - 33 minutes - 31.7 MBIn this episode of GBS Careers Corner we talk to Gary Critchley, Senior Vice President for Global Business Services at Qatar Airways which was recently named one of SSONs Top 20 Most-Admired GBS. During his career Gary has worked for a number of well-known brands, both in the UK and Middle-East, including Marks and Spencer, National Grid, Pepsi Co and BOC Group helping them to transform their finance functions and implement shared services. He has a wealth of experience in leading throug...
EP 25 GBS Careers Corner With George Connell
November 21, 2022 17:32 - 24 minutes - 22.8 MBIn this episode of SSONext, Sally Fletcher, SSON's Head of Online Events, sits down with George Connell, former VP Strategy and Finance at Shell GBS. The episode is a sneak peek into GBS Careers Corner where Sally will be exploring the multitude of different career paths available to you in the modern global business services space and how to get ahead in your own GBS career. Whether you’re working in finance, HR, IT, automation or the multitude of other shared service disciplines available ...
EP24 How outsourcing recruiting can help GBS optimize talent management, with Charlie Chang
November 14, 2022 13:00 - 24 minutes - 34.2 MBIn this episode of SSONext, host Barbara Hodge sits down with Charlie Chang, Global Talent Acquisition leader and Director at Page Outsourcing in Manila, Philippines. Charlie joins us to explain how outsourcing recruiting functions can provide GBS organizations with the agility they need today; and how to optimize the onboarding process. Charlie and Barbara dissect: ✅ How the needs of employees and employers differ across regions, and why the GBS recruitment process should reflect that. ...
EP23 Employee well-being, development, and mentoring are key for GBS - featuring Simon Brown and Gerard Hussey
November 07, 2022 18:47 - 29 minutes - 40.5 MBIn this episode of SSONext, host Barbara Hodge sits down with Simon Brown and Gerard Hussey. Simon is an experienced practitioner in HR transformation, as well as GBS and HR Shared Services leadership. And Gerard is a senior HR practitioner with extensive multifunctional, and multi-industry experience. His focus is on enabling organizations to improve their productivity, performance, and to successfully execute business transformation. Simon, Gerard, and Barbara dissect: ✅ Why a key fac...
EP 22 The importance of change management and communications for GBS, with Emma Beaumont
October 31, 2022 17:20 - 23 minutes - 32.3 MBIn this episode of SSONext, host Barbara Hodge sits down with Emma Beaumont to talk about all things change management, and its pivotal importance for GBS leaders. A serial networker with a passion for brand messaging, communication and content that builds community, trust, and value, Emma is GBS Change Management & Communications Lead at JTI. She brings an Industry and SME focus across GBS, Digital Transformation, Technology, AI and Automation, Data Analytics, Shared Services and BPO. Emm...
EP21 The state of GBS as we head into a recession, with Tom Bangemann
October 24, 2022 19:48 - 28 minutes - 39.6 MBWelcome back to SSONext! This is part 2 of an in-depth mini-series where host Barbara Hodge sits down with Tom Bangemann, Head of Data Development & Research at SSON Research & Analytics. Tom brings profound experience in delivery, sales, and business development, with an impressive international career in Practice Management. Tom and Barbara offer a deep dive into the state of Global Business Services (GBS), based on SSON survey data. You’ll hear details on: ✅ Why is GBS so important r...
EP20 Why GBS must refocus on location with Tom Bangemann
October 17, 2022 20:35 - 28 minutes - 38.6 MBIn this episode of SSONext, host Barbara Hodge sits down with Tom Bangemann, an experienced manager, coach, mentor and board member with a proven content and executive track record. Tom is Head of Data Development & Research at SSON Research & Analytics. He brings profound experience in delivery, sales, and business development, with an impressive international career in Practice Management. Tom and Barbara take you behind the scenes into SSON’s expansive data resources to offer a deep di...
EP19 The pivotal importance of the ‘right mindset’ towards automation in GBS, with David Hughes
October 10, 2022 22:00 - 26 minutes - 36.4 MBIn this episode of SSONext, host Barbara Hodge sits down with David Hughes, Shared Services Director for Bidvest Noonan, a leading facilities management business in the UK, providing Finance and HR support across the board. David has over 20 years’ experience designing and operating world class Global Business Services operations. He has a passion for creating values-based cultures and great places to work, where people are inspired and motivated to achieve their full potential. David an...
EP18 How Do We Scale RPA Effectively? featuring Joe Peri
October 03, 2022 19:16 - 25 minutes - 47.2 MBIn this episode of SSONext, host Barbara Hodge sits down with Joe Peri, Chief Automation Officer at Change Healthcare. Joe is a go-to expert for all things intelligent automation (IA) and RPA (robotic process automation). He leads teams that transform businesses using technology for reduced cost, increased revenue, and higher customer satisfaction. He tells us he enjoys building and fixing things, and bringing together people, processes, and technology to deliver profitable outcomes. Joe P...
EP17 The critical link between digital transformation and GBS (Global Business Services) with Lee Coulter
September 26, 2022 18:51 - 29 minutes - 54.3 MBIn this episode of SSONext, host Barbara Hodge sits down with Lee Coulter, a GBS leader in enterprise and intelligent automation/AI (artificial intelligence). Lee specializes in cost and operational transformations by applying technology; along with new operating models to reshape both workforce and work-flow in complex global environments when the stakes are high. Lee is a visionary servant leader, passionately committed to maximum positive impact; and in this episode we are going to tal...
EP17 “Why Intelligent Automation is Not a Strategy” – with IA expert Lee Coulter
September 26, 2022 18:51 - 29 minutes - 54.2 MBWhat Can Intelligent Automation do for GBS? Beyond Transactional Efficiency to Digital Transformation In this episode of SSONext, host Barbara Hodge sits down with Lee Coulter, a veteran of GBS and deeply versed in Intelligent Automation as an enabler of transformation. Lee’s background includes CIO, COO, CEO and he was an early adopter of RPA in addition to leading the IEEE standards workgroup for IA. This offers an improved perspective on IA “capabilities” as a means of driving cost an...
EP16 Why Successful GBS Runs on Technology with Matt Wright
September 19, 2022 12:00 - 31 minutes - 57.1 MBIn this episode of SSONext, host Barbara Hodge sits down with Matt Wright, Senior Vice President, Customer Success, at AppZen Inc. Matt is a seasoned leader with over 26 years in the field of customer success management. Matt’s passion is working in organizations that are focussed on deriving as much value from technology platforms as possible to serve their customers better. Matt and Barbara dig into details on why it’s vital for global business services (GBS) to focus on institutional...
EP15 How to read the ‘data’ tea leaves – and decide on the best action
August 22, 2022 20:46 - 22 minutes - 40.5 MBWelcome back to SSONext! Hosts Barbara Hodge and Jordan Mullins sit down to chat about DATA on this episode. Specifically, how SSON uses all that data it collects through surveys over the year. The fact is, it’s all reflected back to the market to support shared services and GBS. Listen to this episode for the inside scoop on ‘the why’, and ‘the how’ of finding and using data to your advantage. Jordan and Barbara dig specifically into: ✅ How SSON shares the data it collects with the sha...
EP14 Why 6 out of 10 Shared Services are actively outsourcing – with Sandeep Poddar
August 15, 2022 17:07 - 31 minutes - 57.5 MBWelcome back SSONext! In this episode, you’ll find host Barbara Hodge in conversation with Sandeep Poddar, Head of the AkzoNobel GBS India Center and responsible for managing the BPO relationships, too. Sandeep is a GBS executive with decades of experience in designing and leading Global Business Services teams. His speciality is leading teams in virtual environments, implementing intelligent automation, driving business transformation and cross-functional collaboration. Sandeep and Barbar...
EP13 The blurring lines between automation and shared services with Tim Johnson
August 08, 2022 12:50 - 22 minutes - 40.6 MBIn this episode of SSONext, host Jordan Mullins sits down with Tim Johnson, Head of Automation for the Suncorp Group, to talk about the blurring lines between the disciplines of shared services and IT. Tim and Jordan dig into: ✅ How technology serves as a major driver, and the importance of rigour as organizations scale automation. ✅ The rise of the ‘citizen developer’ - and why more roles are being filled with talent that does not have a technical background ✅ Why the value IT del...