How does an employer maintain a sense of community and office culture when many people are working from home?

For Sonja Volpe, part of the answer lies in bringing staff together through volunteerism. “Volunteering is taking on an even more important role in the future hybrid work environment,” says the CEO of BNP Paribas in Canada. “It provides us the opportunity to engage with each other, to build out the internal network and strengthen the team dynamic while, of course, helping those in need.”

In conversation with Goldy Hyder on the Speaking of Business podcast, Volpe outlines how BNP Paribas – an international bank operating in 65 countries – is planning for what it calls “organized flexibility”. In practical terms, that means bringing employees back to the office 50 per cent of the time as COVID-19 restrictions ease.

“Even though we've been extremely efficient and productive in a remote environment during the pandemic, that's not the way of the future. We need to spend time together and hence time at the office is important,” she says.

Volpe also explains how BNP Paribas is addressing climate change through sustainable financing … and why the bank’s Montreal office includes an urban farm!


Revealing and insightful conversations with Canada’s top innovators, entrepreneurs and business leaders. Listen to more episodes here: thebusinesscouncil.ca