Episode 3 – Transformational Technology in Customer Care Delivery
SOCAP International: Moving at the Speed of Innovation
English - September 11, 2017 18:33Business News Business News innovation customer care service consumer affairs technology digital business engagement Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Previous Episode: Episode 2 – How to Tap into the Power of Innovation
Featured Speaker: Josh Wilke, Director of
Marketing, Wilke Global
Is the customer care industry ready to embrace the artificial intelligence (AI)
revolution? With up-and-coming technologies including chatbots and mobile
messaging, learn about the ripple effects it has on the delivery of customer
care. Hear from Josh on embracing change in the mobile revolution now and
whether or not we are prepared for the artificial intelligence revolution.
Learn more in-depth in our technology panels at Moving
at the Speed of Innovation: SOCAP’s 2017 Annual Conference.