So Here’s Your Challenge artwork

Customer Service Carrot and Stick

So Here’s Your Challenge

English - April 25, 2023 10:55 - 3 minutes - 362 MB Video
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Previous Episode: What’s Stopping You?: The Value of Dreaming Big and Setting Goals
Next Episode: Becoming an Efficient Thought Leader

While corporations are trying to figure out how to use the Social Media carrot to entice their customers to buy, their customers are using a powerful Social Media stick when it comes to expressing their disappointment and dissatisfaction.


In the olden days, corporate policy may have been the customer is always right. Today it is a bit different.