Smart Social: Leaders and Innovators in Social Business
7 episodes - English - Latest episode: about 11 years ago - ★★★★ - 1 ratingJoin Social: IRL Principal Ben Smith, and Expion VP of Strategy, Zena Weist, for "Smart Social" conversations with leaders and innovators in social business.
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Episodes
Eudora Public Schools: Embracing Social Media and Creating a Digital-Friendly School District
April 23, 2013 01:52 - 15 minutes - 27.9 MBKristin Magette, Communications Director at Eudora School District in Eudora, Kansas discusses how and why the district embraced social media both in the classroom and as a powerful tool for connecting with parents and students. Kristin discusses how concerns over the adoption of social media were overcome, training and guidelines that were implemented, appointment of select teachers as "social ambassadors," growth and management of online communities, and reviews what the impact of social me...
Smart Social: Frank Eliason - Part Four, Remarkable Customer Experiences
April 04, 2013 16:32 - 1 minute - 2.35 MBPart of a series of conversations with leaders and innovators in the social business space, hosted by Social: IRL Principal Ben Smith, and Expion VP of Strategy, Zena Weist. Learn more at:http://smartsocial.biz. Frank Eliason is Senior Vice President of Social Media at Citibank and author of @ YourService. Frank became well known for his pioneering work at Comcast in bringing customer service to the social web under the @ ComcastCares Twitter handle. This work has been recognized by many new...
Smart Social: Frank Eliason - Part Three, Contributing to the Community
April 04, 2013 16:27 - 4 minutes - 7.9 MBPart of a series of conversations with leaders and innovators in the social business space, hosted by Social: IRL Principal Ben Smith, and Expion VP of Strategy, Zena Weist. Learn more at:http://smartsocial.biz. Frank Eliason is Senior Vice President of Social Media at Citibank and author of @ YourService. Frank became well known for his pioneering work at Comcast in bringing customer service to the social web under the @ ComcastCares Twitter handle. This work has been recognized by many new...
Smart Social: Frank Eliason - Part Two, Human Connections
March 08, 2013 07:52 - 4 minutes - 8.69 MBPart of a series of conversations with leaders and innovators in the social business space, hosted by Social: IRL Principal Ben Smith, and Expion VP of Strategy, Zena Weist. Learn more at:http://smartsocial.biz. Frank Eliason is Senior Vice President of Social Media at Citibank and author of @ YourService. Frank became well known for his pioneering work at Comcast in bringing customer service to the social web under the @ ComcastCares Twitter handle. This work has been recognized by many new...
Smart Social: Frank Eliason - Part One, @ComcastCares and the Origins of Social Customer Service
March 08, 2013 07:38 - 7 minutes - 12.9 MBPart of a series of conversations with leaders and innovators in the social business space, hosted by Social: IRL Principal Ben Smith, and Expion VP of Strategy, Zena Weist. Learn more at:http://smartsocial.biz. Frank Eliason is Senior Vice President of Social Media at Citibank and author of @ YourService. Frank became well known for his pioneering work at Comcast in bringing customer service to the social web under the @ ComcastCares Twitter handle. This work has been recognized by many new...
Brian Solis Interview: Social Business Insights and Personal Backstory
February 22, 2013 23:34 - 54 minutes - 99.6 MBMore than 150 people attended the Social Media Club of Kansas City’s January 2013, breakfast, featuring a special conversation with Altimeter Group analyst and Engage and The End of Business as Usual author, Brian Solis. Hosted at Google Fiber Space in Kansas City, the conversation took place via a specially orchestrated Hangout, with Brian being interviewed by Social: IRL principal, Ben Smith. Brian's latest book, Whats the Future of Business, has a March 2013, release date: http://bit.ly/B...
Smart Social: Socialized Author, Mark Fidelman
February 22, 2013 21:21 - 26 minutes - 48.4 MBPart of a series of conversations with leaders and innovators in the social business space, hosted by Social: IRL Principal Ben Smith, and Expion VP of Strategy, Zena Weist. Learn more at http://smartsocial.biz. Mark Fidelman is the Managing Director of social business agency, Evolve, and the Socialized and Mobilized Columnist on Forbes. He's also Conference Director at premier social business conference, BusinessNext Social. His experience includes more than two decades of technology sales ...