Episode 11: Melissa McLaughlin - MB Studio Salon and Spa

Small Business, Big Mindset

English - June 02, 2020 05:00 - 47 minutes - 32.3 MB - ★★★★★ - 16 ratings
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Previous Episode: Episode 10: Crystalyn Aucoin Jewelry

Next Episode: Episode 12: Launching a Business While in College

We all know, either from first-hand experience or via media coverage, how hard New York has been hit with COVID-19. This week we speak with Melissa McLoughlin owner of MB Studio Salon & Spa in Rochester, NY. Since the time of this recording, hair salons in certain regions have been able to reopen in NY as part of phase 2 announced May 29.

We discuss the impact of COVID-19 on Melissa's business, the impact on her staff, and how the salon experience will change for clients upon re-opening. In addition, we take a look at the challenges of knowing when to go from a sole proprietor to hiring your first staff member...along with the challenges that go along with expanding your team.

Here's a quick overview of what we covered:

The COVID-19 Impact in NY

Showing up consistently during uncertain timesThe slap in the face that are the high level of restrictions to reopen in NYSelling retail to keep income coming in to make ends meetThe 4 core steps to take to keep your clients and employees engaged

Getting Scrappy: Opening a Salon at the Age of 28

Attending and graduating high school and hair school at the same time while working multiple jobsTransitioning from hairdresser to salon ownerBuilding a brand, not just a companyThe Rachel Hollis connection & leadership

Build It: Key Insights When Starting a Business

Stopping the slippery slope of buying unnecessary business supplies If you're not driven and humble, rethink being a business ownerHair trends and competitorsLeveraging social media and YouTube to consistently learn and stay ahead of the game

The Art of Hiring and Expansion

Hiring staff with the right skillset and culture fitThe hardest part of hiringSocial media as a tool to find your next hireKnow every single part of your business before you hire

Wellness Measures

Phone reminders with intentional promptsThe impact of a gratitude journal

Looking Ahead

The risk of losing clients with re-opening restrictionsPost-covid plans - exciting expansions in the worksThe concern of a covid outbreak in the winter

Muscle Creative Wrap-Up
If you could listen to only one music artist for the rest of your life who would it be? OneRepublic

Where can people find you online?

InstagramPersonal BusinessFacebookPersonal BusinessWebsitehttps://www.mbstudiosalon.com/