Ep 138: Kayleigh Fazan on Revolutionizing Global Retail
SHINY HAPPY PEOPLE with Vinay Kumar
English - June 13, 2024 11:30 - 58 minutes - 40.3 MBManagement Business business management consulting organizations leadership leaders people shiny happy humanresources Homepage Download Google Podcasts Overcast Castro Pocket Casts RSS feed
Meet Kayleigh Fazan, the visionary founder of The International Retail Academy, a pioneering force in the global retail industry. With an unwavering commitment to elevating customer experiences, Kayleigh has championed a transformative ‘bottom-up’ approach, fostering a new era of excellence in the world of retail.
For over 15 years, Kayleigh has been on a mission to empower shopfloor teams within global retail brands, equipping them with the essential soft skills needed to excel in an ever-evolving marketplace. A renowned expert in retail leadership, Kayleigh has led countless brands on a journey towards customer-centric success, arming them with the tools to create meaningful connections with their clientele.
Hit play to listen to her roaring success of a story!
[03:23s] Her journey into retail
[10:02s] Exploring the global landscape of retail
[15:47s] “Don’t lose touch with the shop floor ever!”
[28:49s] Starting her entrepreneurial journey
[37:39s] Return of the retail stores post COVID
[51:16s] RWL Read ‘The Culture Map’ by Erin Meyer and ‘Uplifting Service’ by Ron Kaufman; Tony Robbins’ podcast
More about Kayleigh’s work at The International Retail Academy
Connect with Kayleigh on LinkedIn
Connect with Vinay on X (formerly Twitter) and LinkedIn
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