Service Intelligence Podcast
6 episodes - English - Latest episode: almost 2 years ago -Service Intelligence Podcast talks to experts from around the world to help you improve your customer support and customer service operations.
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Episodes
Fred Gehrke - former VP of Support at Bolt. How to grow your support team from 20 to 200 in 7 months and help employees reach their full potential
May 18, 2022 13:27 - 1 hour - 57.4 MBConnect with Fred on Linkedin: https://www.linkedin.com/in/fredgehrke/
Jorma Laiapea - former Head of Customer Support at Wise - shares his experience in building customer support functions across multiple industries.
February 01, 2022 12:11 - 42 minutes - 39.2 MBFind Jorma on Linkedin: https://www.linkedin.com/in/jormalaiapea/ Find out more about Limitless Impact Investments here: https://limitless.fund/
Every support ticket is a product failure - Jorma Laiapea
January 31, 2022 21:51 - 3 minutes - 2.85 MBFormer Head of Customer Support at Wise, Jorma Laiapea, shares his view on why every support ticket is a product failure.
Dana Hooshmand - former Head of Operations (retail) at Lyft
October 07, 2021 12:12 - 45 minutes - 41.3 MBConnect with Dana on Linkedin - https://www.linkedin.com/in/hoosh/ Dana's personal blog: https://hooshmand.net/ Discover Discomfort - https://discoverdiscomfort.com/
David Griffith - Head of Support (Baltics) at Wolt
September 23, 2021 11:01 - 43 minutes - 40 MBWolt - https://wolt.com/ David Griffith - https://www.linkedin.com/in/davidthgriffith/
Rauno Rüngas - CEO and co-founder of Qminder
September 21, 2021 14:27 - 46 minutes - 42.1 MBQminder just turned 10 years old! In this anniversary episode, we speak to Rauno Rüngas - the CEO and Co-Founder of Qminder. Tune in to learn about Qminder's origin story, hackathons, customer stories, and improving customer experience worldwide.