Episode 20

Service Design Show

English - January 12, 2017 10:34 - 31 minutes - 57.6 MB - ★★★★★ - 11 ratings
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Previous Episode: Giving service design away, going in-house and the need for a compelling vision / Jamin Hegeman / 19

Next Episode: Service Design Trend Report - Winter 2016 / 2017

Did you know every company is already doing service design without even know it? Mauricio Manhaes talks about that in this episode. We also discuss how to asses and evaluate Service Designers and why Service-Dominant Logic has the potential to leap Service Design 10 years ahead.

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EPISODE GUIDE
1:45 - First encounter with Service Design.
3:25 - Who are Service Designers?
9:52 - Why Service Design from an economic business cycle perspective?
18:12 - How can we define Service Design (from the Service-Dominant logic perspective)?
27:19 - Big question: How to get this message across?

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RELATED LINKS
Human-Centered is Dead: moving to a Non-Centered era?
https://goo.gl/SttSMl

Understanding Service Design through the Economic Business Cycle
https://goo.gl/4jcN6r

From beginning to end: everything is service!
https://goo.gl/YMcP8l

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MORE EPISODES
Enjoyed the show? Take a look at some of the other episodes ➜ @servicedesignshow

OFFICIAL YOUTUBE CHANNEL
Every episode of the Service Design Show is also available as via the official YouTube channel ➜ youtube.com/servicedesignshow