Episode #24

Service Design Show

English - March 23, 2017 09:01 - 28 minutes - 53.9 MB - ★★★★★ - 11 ratings
Business Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed

Previous Episode: CX Navigator, mindset change and the hurdle of uncertainty / Maik Medzich / Episode #23

Next Episode: How the Dubai government is designing for customer happiness / Muna Al Dhabbah / Episode #25

Understandig how service design works in China can greatly benefit your own practice. Elaine Ann talks about how she innovated service design methodologies for the west to make them fit with the Chinese culture. We also touch upon the topic of business design vs. service design.

On the Service Design Show we discuss how you can make a positve impact through design. If you're interested in Service Design, Design Thinking, Customer Experience, Business Innovation and Organisational Change we'd love to have you subscribe and join us!

----------------------------------------

EPISODE GUIDE
2:09 - First encounter with Service Design.
4:07 - What if service design is in greater China?
10:47 - How much difference is there between design methodologies in the west and greater China?
19:55 - Why service design vs. business design?
25:52 - Big question: How do service design methodologies work in different cultures?

----------------------------------------

MORE EPISODES
Enjoyed the show? Take a look at some of the other episodes ➜ @servicedesignshow

OFFICIAL YOUTUBE CHANNEL
Every episode of the Service Design Show is also available as via the official YouTube channel ➜ youtube.com/servicedesignshow