Episode #123

Service Design Show

English - April 01, 2021 06:00 - 46 minutes - 42.7 MB - ★★★★★ - 11 ratings
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Previous Episode: How to apply game dynamics in service design / Andy Morales / Episode #122

Next Episode: What's life on the inside? Real-life stories from 7 in-house service designers.

How can I as a service designer, be of more value to my organisation?

That's the question we're exploring in this weeks episode of the Show. And the answers we find will surprise you!

So yeah, of course you want to work on challenges that matter. You want to make a difference.

But all too often designers are still not heard within enterprise environments. And you know what that means.

When this keeps going on too long you will eventually becoming irrelevant. And fail to achieve your mission.

Tricia Wang, our guest this week, has an interesting take on why this is happening...

Designers have the tendency to get in their own way. What does this mean?

It means that we've adopted anti-patterns that actually prevent us from achieving success on the level we desire.

According to Tricia we need to uncenter ourselves and transition from being a guru to being a guide.

If this sounds abstract don't worry.

Tricia provides some very practical things you can do in your day-to-day work to make this happen.

Things like sharing unfinished work, ditching the HWM and much more.

So when you feel like you could be making a bigger impact on your organisation, but aren't sure how to do that.

This episode might just hold the clue you're looking for.

I love how Tricia challenges some of the assumptions and habits that we've developed in the design community.

It might be confrontational at first but it's a conversation that we need to have sooner than later.

Enjoy the episode and keep making a positive impact :)

--- [ GUIDE ] -—

00:00 Welcome to episode 123
03:00 Who is Tricia
05:45 60 second rapid fire
09:00 Elevating design
12:00 What I failed to do
17:30 Communication is the problem
20:30 From guru to guide
24:45 Get rid of the how might we
33:00 HMW alternatives
38:00 Uncenter yourself
41:00 The business to human question
43:45 Final thoughts

--- [ LINKS ] ---

* triciawang.com
* linkedin.com/in/triciawang/
* twitter.com/triciawang
* projectinkblot.com/
* onepageonehour.com/

* Ain't Gonna Let Nobody Turn Me Around (book) - https://amzn.to/3sDjoVP
* The human insights missing from big data | TED Talk - https://www.youtube.com/watch?v=pk35J2u8KqY

--- [ HOW TO EXPLAIN SERVICE DESIGN ] ---
Learn what it takes to get your clients, colleagues, managers, CEOs and even grandmas as excited about service design as you are.

https://servicedesignshow.com/free-course

Twitter Mentions

@triciawang