Episode #18

Service Design Show

English - December 15, 2016 12:05 - 35 minutes - 65.1 MB - ★★★★★ - 11 ratings
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Previous Episode: How can services help to extend the BWM experience / Holger Hampf / Episode #17

Next Episode: Giving service design away, going in-house and the need for a compelling vision / Jamin Hegeman / 19

How do we keep the human touch in services that are being automated using artificial intelligence? Service Design veteran Stefan Moritz also talks about the need for a new perspective on scaling and how we need to move from storytelling to storydoing.

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EPISODE GUIDE
4:18 - First encounter with Service Design.
6:22 - How can we be superhuman?
13:19 - What if scaling was possible?
22:04 - Storydoing…
30:04 - Expert Tip: Do and reflect!
32:44 - Big Question: What can we do to reduce fear?

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MORE EPISODES
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OFFICIAL YOUTUBE CHANNEL
Every episode of the Service Design Show is also available as via the official YouTube channel ➜ youtube.com/servicedesignshow