Episode #10

Service Design Show

English - August 11, 2016 11:46 - 33 minutes - 32.7 MB - ★★★★★ - 11 ratings
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Previous Episode: Linking Service Design to business value / Damian Kernahan / Episode #9

Next Episode: Service Design Trend Report / Summer 2016

Andy shares his ideas on the fractal nature of service design. Or in other words at level should you be designing a service to really make an impact.

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EPISODE GUIDE
1:20 - First encounter with Service Design.
4:21 - How far can Service Design go (the fractal nature of SD)?
11:27 - How can we design services end to end?
20:03 - Who are / is doing design from within?
28:15 - Expert Tip: become a more interesting person.
31:32 - Big Question: why do you see the world that way?

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ABOUT ANDY POLAINE
Personal site ➜ http://www.polaine.com/
Andy on Twitter ➜ https://goo.gl/Jpn6Sp
LinkedIn profile ➜ https://goo.gl/K55F3N

LINKS FROM THE SHOW
Fjord Evolution ➜ https://goo.gl/yw2yq9
Service Design: From Insight to Implementation (book) ➜ https://goo.gl/2yGRBv