Episode #15

Service Design Show

English - November 03, 2016 10:48 - 37 minutes - 69.1 MB - ★★★★★ - 11 ratings
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Previous Episode: Leveraging the Customer Journey as a dynamic change plan / Daniel Ewerman / Episode #14

Next Episode: Merging Chinese culture with western philosophy through service design / Amy Ip / Episode #16

Where do you start when you are passionate about service design but don't have very limited resources? Megan Miller and Erik Flowers started a community called practicalservicedesign.com to anwser this question. We also talk digital services and jobs to be done!

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EPISODE GUIDE
1:42 - First encounter with Service Design.
4:54 - Why is ultimate practicality one of todays topics?
14:23 - Why is jobs to be done the hot topic on slack?
22:34 - When will cyber services be ready to adopt Service Design?
29:12 - Expert tip: Join the community, start doing and make it visual!
33:39 - Big question: did I overspecialize?

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ABOUT MEGAN MILLER & ERIK FLOWERS
Megan on Twitter ➜ https://goo.gl/O8XkZw
Erik on Twitter ➜ https://goo.gl/LYwzUO

LINKS FROM THE SHOW
http://PracticalServiceDesign.com
PracticalServiceDesign Slack channel ➜ https://goo.gl/DRNYBa

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MORE EPISODES
Enjoyed the show? Take a look at some of the other episodes ➜ @servicedesignshow

OFFICIAL YOUTUBE CHANNEL
Every episode of the Service Design Show is also available as via the official YouTube channel ➜ youtube.com/c/servicedesignshow