Episode #188

Service Design Show

English - November 09, 2023 07:00 - 1 hour - 56.6 MB - ★★★★★ - 11 ratings
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Previous Episode: Strategies for Positioning Design as an Equal Business Partner / Scott Zimmer / Ep. #187

Next Episode: How ResearchOps saves time and maximizes impact / Kate Towsey / Episode #189

There is no way around it; you have to lead... Here's the elephant in the room: Being in a leadership position can be a lonely and isolated endeavor.

As service design professionals, we often find ourselves in situations where people look up to us on what to do next. They put their trust in us to set out the course and direction. Great, right?

Well, if you're the one who has to carry the weight of making the correct call each and every time, it can easily lead to unhealthy situations and potentially burnout. Not to mention that the challenges we work on are simply too complex to solve in isolation.

But it doesn't have to be this way, as our guest, Amelia Diggle, shares in this episode.

In our conversation, Amelia shares some unconventional leadership practices that promote collaboration, effectiveness, and even fun, from working out loud to deep listening and mindfulness.

Amelia's insights offer a much-needed, refreshing perspective on compassionate leadership.

As you'll hear, regardless of whether you hold a formal leadership role or not, you can inspire change by modeling positive behavior.

So please join us for the chat and what it takes to become a compassionate leader who achieves results.

--- [ 1. GUIDE ] ---

00:00 Welcome to Episode 188

05:30 Who is Amelia

08:00 Lightning Round

10:15 How we can be more collaborative leaders

13:45 Design having more influence

16:45 Leadership isn't collaboration

21:00 What to expect to do differently

22:30 What's "Working Out Loud"

27:00 How to get people to work on the right level

29:15 What to Avoid

35:00 Being Good at Listening

42:30 Am I Listening Enough

43:30 Dealing with a Loud Person

49:30 A Pivotal Milestone

52:30 Importance of having a Vision Statement

57:45 Piece of advice

1:00:30 Connect with Amelia

--- [ 2. LINKS ] ---

https://www.linkedin.com/in/adiggle/

--- [ 3. CIRCLE ] ---

Join our private community for in-house service design professionals.

⁠https://servicedesignshow.com/circle