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Getting your boss to prototype customer experience / Adam Lawerence / Episode #7
Service Design Show
English - June 30, 2016 12:22 - 32 minutes - 60.1 MB - ★★★★★ - 11 ratingsBusiness Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Adam Lawrence talks about the power of jamming, the relationship between work and play and about using theater as a toolset within service design.
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EPISODE GUIDE
0:49 - First encounter with Service Design.
6:08 - How can we Jam to find our next next big idea?
14:28 - Why do work and play fit well together?
21:10 - What if theater was a toolset?
29:25 - Beginners tip: do research and prototype!
30:32 - Adams question: how can I do this using fewer words?
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ABOUT ADAM LAWRENCE
@AdamStJohn ➜ https://goo.gl/Gx2Wn0
Work * Play * Experience ➜ http://goo.gl/CqrucF
LINKS FROM THE SHOW
Global Service Jam ➜ http://goo.gl/dKJNYv
Global Sustainability Jam ➜ http://goo.gl/xbA0Wy
Global Gov Jam ➜ http://goo.gl/fyEZcR
Applied Improvisation Network ➜ http://goo.gl/EvH6wj
This is Service Design Doing (book) ➜ http://goo.gl/laTuwm