Episode #43

Service Design Show

English - January 11, 2018 06:26 - 33 minutes - 61.7 MB - ★★★★★ - 11 ratings
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Previous Episode: Is this the end of the agency / Sarah Drummond / Episode 42

Next Episode: Closing the gap between business and design / Mauro Porcini / Episode #44

More service designers should get involved in redesigning public services according to Sabine Junginger. We also talk about if we can make policy more effective if we look at it through a design lens. And finally, do you have a clear and concise what a service actually is? Because that's quite an important question if you consider yourself to be a service designer.

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EPISODE GUIDE
01:53 - First encounter with Service Design
04:54 - What if we are not clear about our concepts of service?
11:55 - How can we make sense of service design in the policy cycle?
25:24 - Why should we bother about the public sector?
32:21 - Big question: why are you watching this?

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LINKS FROM THE EPISODE
Design in Organizations Symposium ➜ https://go.servicedesignshow.com/d5_hb
Transforming Public Services by Design (book) ➜ https://go.servicedesignshow.com/evf3g
Sabine on LinkedIn ➜ https://go.servicedesignshow.com/djg4k

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