Building Winning Service Design Teams / Patrick Bach / Episode #77

In this episode Patrick Bach shares his learnings about what it takes to successfully build and lead a service design that is able to create sustainable value within a large corporate.

We talk about the need to expand our existing service design toolkit with new tools and methods. This might mean that we need to tap into areas like behavioural economics and lean six sigma. Collaborating much more with people who wouldn't necessarily call themselves service designers.

Next we addresses the question: Where do good service designers come from?

Patrick has a lot of experience hiring people for his team. So he's learned a thing or two about the background and characteristics of people that tend to fit well into this role.

The big challenge for people who lead service design teams is how do you keep everyone on board and engaged? Because as you'll learn in this episode service designers aren't really interested or motivate to climb up the corporate ladder.

Finally we talk about the kind of leadership that leads to service design teams performing to their full potential. How much guidance is required and how much freedom should be given. Patrick shares some great insights about this.

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----- [ EPISODE GUIDE ] -----

03:25 - First encounter with Service Design.
07:25 - How might we integrate new methods into the service design toolkit?
16:40 - Who are the people that choose career paths in service design?
25:50 - How much do we need to lead our service design teams?
36:20 - Big question: How can we better articulate the value we bring?

----- [ LINKS FROM THE EPISODE ] -----

* Patrick on LinkedIn ➜ https://go.servicedesignshow.com/u8_04
* Service Design Canada ➜ https://go.servicedesignshow.com/phbez
* Service Design Network Global Conference 2019 ➜ https://go.servicedesignshow.com/0-kas

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