Discover a Supportive Performance Management Approach, Which Helps Your People Reach Their Potential - with Justin Baty
Secrets To Contact Center Success
English - December 01, 2021 11:30 - 9 minutes - 9.37 MB - ★★★★★ - 1 ratingManagement Business Careers center service call centre contact csat culture customer efficiency employee Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Justin Baty is the Auckland Cars Regional Manager at Turners Auto Retail.
With 9 years’ experience in the business, he’s seen firsthand how the company’s supportive performance management process is highly effective at getting people back on-track and reaching their full potential.
Today, he shares what it is.
You'll Learn:
The details of the Performance Improvement Plan which Turners puts people on to support them to reach their potential, which you can swipe and deploy (02:31).
How managers structure their catch-ups, to ensure their team stay on track (02:55).
How team members can get daily coaching, in real-time (04:11).
The stunning success rate of the Performance Improvement Plans (05:18).
Just how quickly individual performance turns around with this approach, and how it motivates the rest of the team as well (06:21).
How this approach can be applied across the entirety of your business, including management (08:25).