In Focus: Providing global customer service for mobile harbour cranes and reachstackers with Liebherr

Seatrade Maritime Podcast

English - December 07, 2023 23:30 - 17 minutes - 24.7 MB
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Previous Episode: In Conversation with Martin Helweg and Benjamin Neal from P&O Maritime Logistics

Next Episode: In Conversation with David Ferrer, CTO and Co-Founder of bound4blue

In this latest episode of the Seatrade Maritime Podcast we focus on the complexities of providing global customer service for mobile harbour cranes and ship and offshore cranes with Liebherr.

Christoph Döring, Head of Customer Services – Mobile Cranes and Reachstackers for Liebherr, talks with Emma Howell, Seatrade Maritime Director of Content. The conversation covers:

Christoph’s role with LiebherrThe different pillars of the customer service functionProviding service on a global scaleBuilding out remote serviceSupporting customers during the pandemic and beyondProviding expert assistance with XpertAssist

To learn about all these topics and much more listen to the full episode now.